A reputable hotel in West Midlands, is seeking a professional and personable Front Office Supervisor to join its hospitality team. This exciting opportunity, offered through V Recruit Talent Ltd, comes with Visa Sponsorship available for eligible candidates already in the UK.
Ideal applicants will have previous experience in hospitality or a customer-facing role, along with excellent communication and interpersonal skills. The role involves overseeing daily front office operations, ensuring a smooth guest experience, and supporting team members in delivering outstanding service.
Position: Hotel Front Office Supervisor
Salary: From £29,000 a year
Job Type: Full-Time
Location: West Midlands
About the Role
About Us:
We are a reputable and welcoming hotel located in the heart of the West Midlands, committed to delivering excellent service and creating memorable experiences for our guests. As part of our ongoing growth, we are looking for a motivated and detail-oriented Front Office Supervisor to join our front-of-house team.
Job Description:
As a Front Office Supervisor, you will play a key role in overseeing the daily operations of the front desk, ensuring smooth guest check-ins and check-outs, handling guest inquiries, and supporting the front office team. You will also act as a point of contact for escalations and assist the Front Office Manager in maintaining high service standards.
Key Responsibilities
- Supervise and support the front office staff during shifts
- Ensure exceptional guest service at all times
- Handle guest complaints or issues in a professional manner
- Train and mentor new team members
- Oversee reservations and ensure accurate guest records
- Maintain the cleanliness and organization of the front desk area
- Prepare daily reports and assist with administrative duties
Requirements:
- Previous experience in hospitality or customer-facing role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and organizational abilities
- Ability to lead a team and work independently
- Familiarity with hotel management systems (PMS) is mandatory.
- Flexibility to work in shifts, including weekends and holidays
Who Can Apply:
- Open to students currently on visa sponsorship who are eligible and looking to change employers.
- Recent graduates seeking to start a career in hospitality are highly encouraged to apply.
We value diversity and inclusion and support individuals from all backgrounds.
What We Offer:
- A supportive, team-oriented work environment
- Career growth and professional development opportunities
- Training and hands-on experience in hotel operations
- Staff discounts on accommodation and dining
- Assistance with transition for visa holders if applicable
How to Apply:
Please submit your CV along with a brief cover letter outlining your interest in the role and your current visa status (if applicable). We review applications on a rolling basis – early application is encouraged!
Required Documents
- CV/Resume
- Cover Letter
Application Process
If you’re ready to lead from the front and take your hospitality career to the next level, APPLY NOW to be considered for this exciting opportunity.
Application Deadline
Open until filled