House Income Management Officer – UK

Work With York is looking to hire a House Income Management Officer on behalf of a reputable local authority client. Applications from qualified candidates are highly welcome.

WorkwithYork are a local, ethical public sector recruitment agency based in York City Centre.

We recruit staff for temporary jobs on an ad hoc, part and full time basis.  We have successfully filled a wide variety of roles from entry to professional level for a local public sector client.  Everything from manual work, social care, admin and customer service to ICT, technical, finance, social work and more.

Position: House Income Management Officer

Salary: £13.59 per hour

Job Type: Temporary (Full Time)

Location: Remote (Hybrid)

About the Role

WorkwithYork are recruiting Housing Income Management Officers for a local authority client. The role is for 3 months and will involve working within a busy and fast paced housing department in York.

This is a temporary, full time role (37 hours per week Monday to Friday) on a hybrid basis, but you will be expected to work regularly in the central York office with access to your team and colleagues.

The rate of pay Is £13.59 per hour, with weekly pay, holiday pay and pension with online timesheets.

Main Duties

  • Reviewing housing account systems weekly to ensure arrears are addressed in a timely manner.
  • Contacting tenants by phone, text, email and home visits and letter as necessary to advise of missed payments.
  • Taking payments by phone to bring accounts back in line with their payment dates quickly.
  • Monitoring and serve notices as required for arrears and then pass cases on for monitoring by Housing Management Officers.
  • Making referrals to other services such as Citizens Advice Bureau and Step Change, as required, if other debts are identified above and beyond housing rental debt for independent advice.
  • Following basic pre court protocol in recovery actions, ensuring all documentation is kept up to date, arrangements are placed on systems and monitored thereafter.


You will:

  • Have strong administration and customer service skills
  • Be organised and able to work in a fast paced environment
  • Have the ability to converse and provide advice and guidance in a confident manner
  • Possess a current valid DBS on the update service or be willing to undertake an online enhanced DBS check
  • Full Training will be provided.

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Qualified and interested individuals should kindly CLICK HERE to commence their application

Application Deadline

June 8, 2024

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