Work With York is looking to hire a House Income Management Officer on behalf of a reputable local authority client. Applications from qualified candidates are highly welcome.
WorkwithYork are a local, ethical public sector recruitment agency based in York City Centre.
We recruit staff for temporary jobs on an ad hoc, part and full time basis. We have successfully filled a wide variety of roles from entry to professional level for a local public sector client. Everything from manual work, social care, admin and customer service to ICT, technical, finance, social work and more.
Position: House Income Management Officer
Salary: £13.59 per hour
Job Type: Temporary (Full Time)
Location: Remote (Hybrid)
About the Role
WorkwithYork are recruiting Housing Income Management Officers for a local authority client. The role is for 3 months and will involve working within a busy and fast paced housing department in York.
This is a temporary, full time role (37 hours per week Monday to Friday) on a hybrid basis, but you will be expected to work regularly in the central York office with access to your team and colleagues.
The rate of pay Is £13.59 per hour, with weekly pay, holiday pay and pension with online timesheets.
Main Duties
- Reviewing housing account systems weekly to ensure arrears are addressed in a timely manner.
- Contacting tenants by phone, text, email and home visits and letter as necessary to advise of missed payments.
- Taking payments by phone to bring accounts back in line with their payment dates quickly.
- Monitoring and serve notices as required for arrears and then pass cases on for monitoring by Housing Management Officers.
- Making referrals to other services such as Citizens Advice Bureau and Step Change, as required, if other debts are identified above and beyond housing rental debt for independent advice.
- Following basic pre court protocol in recovery actions, ensuring all documentation is kept up to date, arrangements are placed on systems and monitored thereafter.
Qualifications
You will:
- Have strong administration and customer service skills
- Be organised and able to work in a fast paced environment
- Have the ability to converse and provide advice and guidance in a confident manner
- Possess a current valid DBS on the update service or be willing to undertake an online enhanced DBS check
- Full Training will be provided.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Qualified and interested individuals should kindly CLICK HERE to commence their application
Application Deadline
June 8, 2024