Turning Tides, West Sussex’s leading homelessness charity, is seeking a committed Housing Support Officer to join the team in East Grinstead. This rewarding role offers flexible working and is well-suited to applicants with transferable skills, not necessarily from within the homelessness sector, who have a genuine passion for helping people rebuild their lives.
The successful candidate will play a key role in supporting clients on their journey towards independent living, offering practical advice, compassionate guidance, and tailored support to meet each person’s unique needs.
About Turning Tides
Turning Tides is the largest provider of services for single homeless people in West Sussex, supporting individuals across Adur and Worthing, Littlehampton, Horsham District and Mid Sussex. Founded in 1991 by a group of Christians in Worthing, Turning Tides now accommodates over 200 people each year in more than 20 properties throughout the county.
Turning Tides delivers effective, sustainable services designed to create real pathways out of homelessness. Every service is shaped by the understanding that each person’s situation is unique, and the organisation works alongside clients to build on their strengths and lived experiences.
With the support of over 5,000 supporters, 300 volunteers and 140 dedicated staff, Turning Tides offers a warm, safe space and practical help at every stage of someone’s journey — from outreach on the streets and drop-in hubs, to residential projects, specialist mental health and addiction support, and move-on housing towards independent living.
Working in close partnership with communities and local organisations, Turning Tides believes that together, homelessness in West Sussex can be ended for good.
Position: Housing Support Officer
Salary: £28,137 per annum
Job Type: Full time
Location: East Grinstead, West Sussex
About the Role:
This service is a medium to low support project where residents are provided support and intervention to improve tenancy sustainment skills. Through a trauma informed and strength-based approach you will move residents toward permanent accommodation ensuring any ‘wrap around’ support necessary has been put in place. This may include working with mental health, substance misuse, debt service to name a few.
You will work with residents on a 1:1 basis and facilitate group work. You will be supporting residents with benefits awards and other mental health or physical support needs with partner agencies and GPs. Working with them to gain and sustain a tenancy within their locality.
Additionally, you will support the Move on Housing Manager with the housing management aspects of the project including health and safety requirements of the building, collection of income through housing benefit and the project service charge. As part of this role, you will cover other areas such as cover for staff leave and sickness across the Move on Housing District, attending meetings with internal and external partners. Some flexibility to work outside of standard office hours may be required on occasion. Working across Move on Housing North projects is essential.
This role could suit an applicant with transferrable skills, not necessarily from within the homelessness sector.
Staff Benefits at Turning Tides
- Flexible Working: Prioritising work-life balance, we offer flexible working arrangements tailored to your needs.
- Health Cash Plan: Access a comprehensive health cash plan for contracted employees, supporting your healthcare expenses.
- Community Impact: Join a community-led organisation with a meaningful mission, contributing to positive change.
- Stakeholder Pension Scheme: Participate in our stakeholder pension scheme for a secure financial future.
- Healthcare and Life Assurance: Benefit from healthcare cash plan and life assurance for peace of mind.
- 24/7 Wellbeing Support: Access round-the-clock wellbeing support for valuable advice and resources.
- Local Discounts: Enjoy local discounts, including gym memberships, for physical and mental well-being.
- Generous Annual Leave: Receive up to 25 days of annual leave, with potential increases based on service, for personal recharge and interests.
Why Join Us?
By joining our team, you will have the opportunity to make a real impact in the lives of those experiencing homelessness. You will work in a supportive environment where your creativity and ideas are valued, and where you will have the chance to grow both personally and professionally.
If you are ready to use your skills to drive positive change, we want to hear from you! Apply now to join us as a Housing Support Officer and be a part of our mission to create a brighter future for our community.
How to apply
Please ensure you complete an online application form, including your responses to the questions and upload a copy of your CV and complete an Equal Opportunities Questionnaire.
Successful applicants will require an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Should you require any assistance with our application process, please email us at: recruitment@turning-tides.org.uk.
Please be aware of our Privacy Policy, which is available to view by visiting: https://www.turning-tides.org.uk/about-us/privacy-policy/
Please note that we will only contact the candidates that have been shortlisted for interview. If you have not heard from us within 3 weeks please assume you have been unsuccessful this time.
Interview date:
15th & 17th July 2025
Required Documents
- CV/Resume
- Cover Letter
Application Process
This is an excellent opportunity to grow your career with an organisation dedicated to ending local homelessness and empowering people to build brighter, more secure futures. APPLY NOW!
Application Deadline
July 10, 2025