Looking for a remote customer service role in the banking sector? Concentrix is hiring Inbound Customer Service Advisors to provide exceptional support to banking customers from the comfort of home.
Candidates must have at least 6 months of customer service experience, strong communication skills, and a passion for helping customers with their financial needs. This is a fantastic opportunity to work remotely, develop valuable skills, and grow within a leading global company.
Apply now to join the Concentrix team and start a rewarding work-from-home career!
About Concentrix
Concentrix is a technology-driven, human-focused company specializing in the design, development, and management of enterprise-wide solutions that drive meaningful results. With a strong emphasis on innovation, people, and community impact, the company continuously pushes the boundaries of progress and industry transformation.
At the heart of Concentrix is a commitment to ethical responsibility—prioritizing employees, clients, customers, communities, and environmental sustainability. This dedication is reflected in a culture that values diversity, promotes sustainability, and fosters community engagement. More than just a workplace, Concentrix provides a dynamic environment where individuals can thrive, grow, and feel a true sense of belonging.
Position: Inbound Customer Service Advisor (Banking)
Salary: £24,960 a year + bonuses
Job Type: Full Time
Location: Remote
About the Role
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.
Hours: 40 hours per week, full time, permanent
Salary: £24,960 + bonuses!
Working hours: 40 hours per week between the hours of 8am-10pm (Mon-Sun)
Location: Work from home
Pay: Fortnightly
What You’ll be doing:
You will be working on behalf of one of the world’s most reputable banking organisations. As an inbound advisor your principle role will be answering inbound calls from existing customers, using your professional and friendly approach in assisting with account queries, such as, payments, direct debits, overdrafts, interest rates… anything banking related.
We will put you through a first-class training program for 4/5 weeks. This will involve all aspects of the role and enable all our valued staff to become part of a cohesive team.
No annual leave or appointments will be authorised within your first 10 weeks as we don’t want you to miss any vital information.
Responsibilities
- Delivery of excellent customer service by managing inbound calls in a timely manner
- Handling various banking enquiries making sure your customers feel valued and supported
- Treat customers fairly by identifying customers’ needs
- Work towards monthly KPI’s to meet targets including call efficiency and quality
- Keep up to date with policies and products through our digital system and email communications
- Build growing and sustainable relationships with our customer, be engaging in conversation and going the extra mile
Criteria/requirements
- A minimum of 6 months customer service experience
- Must be available for full time work (40 hours per week) between the hours of 8am-10pm (Mon-Sun)
- This is a work from home position – we’ll deliver your equipment & technology, but you must have a working internet connection with a minimum speed of 5mbps upload & 10 mbps download and connect via Ethernet cable at all times.
- Must have a smartphone with IOS or Android operating system to download work related apps. You may be required to use this for other work-related purposes.
- You must have a quiet working space at home one in which you can conduct the role in a confidential manner due to the nature of the position.
- A clear credit history, no unspent criminal convictions and you will be required to provide 3 years employment history including any gaps.
Why work for us?
- Work from the safety of your own home with ongoing support and coaching from your team leader and mentor
- Receive coaching from your team leader and mentor 1-2-1 or as a group
- Up to 6 weeks of fully paid trainer-led in-depth virtual classroom training, with additional ongoing support, development, and training plus access to our Concentrix University.
- 28 days holiday (inclusive of statutory days)
- Company pension scheme
- Exclusive access to the Concentrix discount scheme with savings on Shopping, Holidays, Restaurants
- Staff benefits including Eye Care Provision, Childcare Vouchers.
Concentrix + Webhelp is a Disability Confident and equal opportunity employer. Concentrix + Webhelp evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, please CLICK HERE
Application Deadline
Open until filled