Seeking a Career in Analytics? Join Foundever as a Remote Insight Analyst!
Foundever is currently recruiting for a skilled Insight Analyst to join its remote team. This role is ideal for professionals with 2+ years of experience in analytics or business intelligence, and at least 1 year of working with contact centre data—a key requirement for the position.
The ideal candidate will bring strong analytical capabilities and a proven ability to derive actionable insights from complex datasets. While hands-on experience with SQL or other programming languages is highly preferred, it is not essential.
If you’re ready to take your data analysis expertise to the next level within a dynamic and innovative organisation, Foundever offers the perfect platform to do so—completely remotely.
About Foundever
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.
Position: Insight Analyst
Salary: £40,000 – £50,000 a year
Job Type: Full-Time
Location: Remote
About the Role
The Opportunity
We are seeking a dynamic and experienced Insight Analyst to support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills.
In this role, you will use your data analytics skills to analyse customer and colleague data to develop insights. These will enable our clients and operational teams to better understand customer behaviour, campaign performance and make better, data-led decisions.
You’ll work closely with internal stakeholders and client teams to deliver one-off or ongoing insights and recommendations with the opportunity to work across a variety of industries.
Key Responsibilities
Data Analysis
- Analyse data sources and dashboards, provide insight to client and operational teams.
- Identify trends, patterns, and opportunities that support strategic business initiatives.
- Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language.
- Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI.
Stakeholder Management
- Project manage our Insight managed services.
- Capture requirements for data analysis, develop / manipulate data sets and dashboards to address the problem statement.
- Deliver insight to explain our findings and propose next steps or suggestions for follow up analysis.
- Present the findings of your analysis to stakeholders at all levels from Team Managers to C-suite.
- Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals.
Continuous Improvement
- Support our CI team with the development, sizing and business cases for solutions to client CX & operational performance challenges
- Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis.
Your Profile and Experience
- 2+ years of experience in an analytics or business intelligence role.
- At least 1 year of experience working with contact centre data is essential.
- Hands on expertise in programming languages such as SQL is preferred but not essential
- Comfortable developing MS Powerpoint presentations and manipulating data in MS Excel
- Basic to intermediate knowledge of Power BI data visualisation
- Strong communication skills, both written and verbal, with an ability to influence stakeholders.
- Excellent problem-solving skills and critical thinking ability.
- Ability to work independently and manage multiple projects in a fast-paced environment.
Benefits
The Package
- Competitive salary of £40-50k, depending on experience
- 10% bonus based on company and personal performance
- 25 day annual leave + standard bank holidays
- Competitive pension scheme
- Remote working
- You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual.
If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
Apply Now! We look forward to reviewing your application.
Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need use to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested in applying your analytical talent where it matters most? Apply on the OFFICIAL WEBSITE
Application Deadline
Open until filled