Housing 21 is seeking a skilled IT Business Analyst to join its dynamic team in a fully remote capacity. This role is ideal for professionals with strong analytical and technical expertise who are passionate about driving digital transformation and operational efficiency within a leading housing organisation.
The successful candidate will demonstrate strong business analysis skills, with proven experience in documenting both business and technical requirements. Applicants should have a track record of delivering effective solutions within Waterfall or hybrid Waterfall environments, using a variety of relevant analysis techniques to support strategic objectives.
Experience in collaborating with internal and external stakeholders is essential, along with excellent communication, problem-solving, and project coordination abilities.
This home-based position offers flexibility, career growth, and the opportunity to make a meaningful impact in a forward-thinking organisation.
Position: IT Business Analyst
Salary: £54,829 per annum
Job Type: Full Time
Location: Remote
About the Role
This is a Permanent, Full Time vacancy that will close in 16 days at 23:59 BST.
The vacancy
Hours: 35 hours per week / 70 hours over two weeks (nine-day fortnight)
We are currently looking to recruit an IT Business Analyst to join our IT Business Services team here at Housing 21.
Within the role you will be responsible for independently analysing, documenting, and communicating requirements for systems and data-related changes across project, enhancement and BAU change activity, with a focus on understanding business needs and outcomes.
While the role is home based the successful candidate will be required to attend team meetings at our head office in Birmingham as required.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We’d love to meet you!
What we’re looking for
The requirements for the role include:
- Strong business analysis skills, including documenting business and technical requirements.
- Demonstrable experience delivering business analysis within a Waterfall or hybrid Waterfall environment.
- Practical experience of a range of suitable and relevant analysis techniques.
- Experience working closely with a variety of internal and external stakeholders.
- Highly proficient in business analysis using recognised frameworks and evidence-based techniques.
- Experience developing or configuring system/product designs based on user requirements
- Knowledge of project management methodologies.
- Experience working with data, SQL scripts, Excel, and system configuration changes.
Why us?
- We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
- As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
- An offer of employment will be subject to the satisfactory completion of a basic disclosure check, satisfactory references, and induction training.
Benefits
What do we Offer?
Premium Credit is a leading provider of insurance premium finance and a range of annually charged services such as school fees, golf club membership and football season tickets in the UK and Ireland. It’s an exciting time to join us as we continue to grow and work collaboratively for our future success.
We have a purpose and values driven culture that ensures we treat each other, our partners and customers with respect and care and that at the heart of everything we do, we uphold our regulatory obligations and treat our customers fairly.
We have a range of benefits which includes
- 25 days holiday (plus the opportunity to buy or sell up to 5 days per year)
- A competitive workplace pension scheme
- Learning and development opportunities that will support your career development
- 24/7 access to our Employee Assistance Programme as well as access to Mental Health First Aiders
- 1 days paid volunteering per year
- A range of shopping and lifestyle discounts through our benefits portal
So …. What’s Next?
We are hiring a team of Customer Service Advisors to join us on 1st September to support increased call volumes. If you are interested in joining our team, please apply via our website. You’ll need to have a passion for great customer service, attention to detail and the ability to communicate in a professional and friendly manner, both over the telephone and in writing.
Your CV and application will be reviewed against our requirements for the role
If you meet our criteria you will be contacted to arrange a telephone interview with our recruiter which will include a review of your CV, a call scenario and the opportunity for you to ask any questions. We’ll also make sure that you are aware of the requirements for the role.
If this is successful you will be invited to interview with two of our contact centre team leaders via MS Teams. This will be a competency-based interview to find out more about how you have responded to situations in previous roles or experiences.
Once we have conducted interviews we will review applications and make offers to successful applicants.
More information for you….
We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk
If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
Closing date for applications is 3 November 2025 with interviews taking place on 10 November 2025
Due to the nature of this role this advert may close earlier than the closing date listed, and once sufficient applications have been received. Please apply early to avoid disappointment.
About us
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
Application Process
Interested and qualified? APPLY HERE ON THE OFFICIAL WEBSITE
Application Deadline
November 3th, 2025