Wise Computer Ltd in Leicester is actively hiring for an IT Customer Support professional to join its growing team. This role is ideal for candidates currently residing in the UK and looking for a long-term opportunity with visa sponsorship available.
The position involves providing efficient and friendly technical support to customers, troubleshooting IT-related issues, and maintaining high levels of client satisfaction. Candidates should have a passion for technology, strong problem-solving skills, and excellent communication abilities.
Position: IT Customer Support
Salary: From £27,000 a year
Job Type: Full-Time
Location: Leicester
About the Role
VISA SPONSORSHIP AVAILABLE FOR INSIDE THE COUNTRY. NO INTERNATIONAL VISA SPONSORSHIP IS AVAILABLE.
Key Responsibilities
IT customer support professional is responsible for helping users resolve technical issues related to computer systems, software, hardware, and networks. His key responsibilities include:
- Diagnose and troubleshoot hardware, software, and network issues.
- Resolve problems via phone, email, chat, or in person.
- Provide step-by-step guidance to users.
- Assist users in understanding and using systems or software.
- Provide training or create documentation for common tasks.
- Onboard new users with proper IT tools and instructions.
- Monitor system performance and availability.
- Install updates, patches, and software upgrades.
- Perform routine checks on hardware and software.
- Log, track, and prioritize support tickets in a helpdesk system.
- Escalate unresolved issues to higher-level technical staff.
- Ensure timely resolution of issues and follow-ups.
- Manage user accounts and permissions.
- Enforce IT security policies (e.g., password protocols, anti-virus software).
- Support with backup and data recovery efforts.
- Maintain a professional and helpful demeanor.
- Communicate clearly, both technically and in layman’s terms.
- Strive for user satisfaction and issue prevention.
Required Documents
- CV/Resume
- Cover Letter
Application Process
If you’re based in the UK and seeking a rewarding IT support role with sponsorship potential, APPLY NOW to join a forward-thinking tech company.
Application Deadline
Open until filled