Laings is looking for a dedicated IT Support Technician to join its professional team in Glasgow. This position is perfect for candidates with a strong technical background and a passion for solving IT challenges in a fast-paced business environment.
The ideal applicant will have proven experience in an IT support role, with a solid understanding of Microsoft 365 and its administration portals. Hands-on experience with Microsoft Intune, Entra ID, Teams, and SharePoint is highly desirable. A good knowledge of Windows 10/11 and the ability to perform effective hardware troubleshooting are also required.
This role demands excellent problem-solving skills, attention to detail, and the capability to work independently while supporting colleagues across all levels of the organisation. Joining Laings offers an exciting opportunity to develop your career in IT within a supportive and innovative company.
Position: IT Support Technician
Salary: £27,000.00-£30,000.00 per year
Job Type: Full-Time
Location: Glasgow
Full job description
Be part of a legacy that blends tradition, innovation and excellence;
Welcome to Laings.
With a reputation built on quality, trust, craftmanship and timeless design, Laings has continued to build on a rich heritage, whilst simultaneously investing in its future. With seven showrooms, we are proudly one of the largest independent family-owned jewellers and purveyors of luxury watches in the UK. We carry forward a tradition of excellence in craftsmanship, outstanding customer care and a deep-rooted history that anchors our Laings story.
With the sixth-generation of the Laing family at the helm we are a family, a legacy and a community of passionate professionals that collaborate and contribute a wide range of skills and experience across all areas of our business. We offer supportive and inspiring environments, where expertise and personal connections flourish.
As you consider beginning your journey with us, know your enthusiasm and dedication will lead to growth, opportunity, and a fulfilling career. Bespoke training and career development are at the heart of our ambition; we aim to enhance your skills and provide you with access to leadership professionals, as you tell your story alongside ours.
About You:
As our IT Support Technician, you will have the opportunity to take ownership of IT support troubleshooting in a pivotal role that offers direct engagement with users and a significant amount of autonomy when resolving issues. Based in our Glasgow Head Office you will provide support to our colleagues across our business, including at each of our Store locations and therefore on occasion may involve some travel.
You will be valued for ensuring all IT devices consistently operate as required and strive to minimise any disruptions for smooth daily business activity. Furthermore, you will bring sound experience in Microsoft 365 administration and have a keen interest in driving security and efficiency improvements. Focusing on the modern Microsoft ecosystem including Entra ID, Intune, Endpoint, SharePoint, and Teams you will also be responsible for handling day-to-day support tasks such as laptop builds, printer troubleshooting, spam filter checks, and telephony support.
Responsibilities include but are not limited to the following:
- Provide first and second-line IT support to Head Office and retail colleagues, both in person and remotely.
- Manage and resolve incidents and service requests in a timely and professional manner.
- Build and configure laptops using Windows Autopilot, maintaining standardised Intune deployment profiles.
- Administer Microsoft Intune, including policy creation, compliance management, and device enrolment.
- Implement and maintain Microsoft Secure Score recommendations to enhance business security posture.
- Support and optimise Microsoft 365 services, including Entra ID, Teams, SharePoint, and OneDrive.
- Maintain and improve Intune and M365 configuration standards across the business.
- Provide light-touch printer and telephony support, including BT Cloud Voice system administration.
- Monitor and manage spam filtering and email security tools.
- Liaise with external vendors and service providers where required to resolve incidents or deliver solutions.
- Maintain accurate asset and licence inventories for hardware and software.
- Support IT-related business projects, including hardware refreshes, upgrades, and system implementations.
- Assist with IT setup for meetings, presentations, and company events.
- Contribute to the creation of IT documentation, policies, and procedures to standardise processes.
- Stay current with technology trends and proactively recommend improvements.
Person specifications:
- Previous experience in an IT support role.
- Solid understanding of Microsoft 365 and related administration portals.
- Hands-on experience with Microsoft Intune, Entra ID, Teams, and SharePoint.
- Good knowledge of Windows 10/11 and hardware troubleshooting.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and interpersonal skills, with the ability to support non-technical users.
- Demonstrable awareness of IT security best practices.
- Adopt an organised, methodical, and detail-oriented approach.
Highly desired specifications:
- Experience implementing or improving Microsoft Secure Score.
- Familiarity with BT Cloud Voice or similar VoIP systems.
- Experience writing or maintaining IT documentation.
- Knowledge of PowerShell or basic scripting for automation.
Why join us at Laings?
We offer you an attractive package commensurate with experience and competitive salary. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.
Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.
Join us as we continue to tell our story, committed to staying at the forefront within the luxury industry.
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
Open until filled