Zaimah is seeking an experienced IT & Systems Support Officer to provide reliable technical support on a part-time or freelance basis in a fully remote working environment. This role is ideal for a self-motivated professional with a strong background in managing and supporting digital systems for growing organisations.
The successful candidate will have proven experience working with WordPress and WooCommerce, along with practical knowledge of automation tools such as Zapier to improve workflows and system efficiency. Familiarity with Zoho CRM or similar customer relationship management platforms is highly desirable. A key requirement for this position is the ability to troubleshoot technical issues independently, resolve problems efficiently, and maintain stable system performance.
This remote opportunity offers flexibility, autonomy, and the chance to support a dynamic organisation while applying modern IT and systems expertise in a professional setting.
Position: IT & Systems Support Officer
Job Type: Part Time
Salary: £12.21-£21.79 per hour
Location: Remote
Job Summary
Zaimah Charity is seeking a reliable and experienced IT & Systems Support professional to support our digital infrastructure on a part-time or freelance basis. This role focuses on maintaining our website, donation systems, integrations, and internal IT tools to ensure smooth day-to-day operations.
This is an interim role while our existing IT support is unwell, with the potential to continue longer-term. The role is remote, flexible, and suited to someone comfortable working independently with a small charity team.
Key Responsibilities
- Maintain and troubleshoot WordPress websites, including WooCommerce
- Manage website updates, plugins, backups, security, and performance
- Support online donation systems and payment workflows
- Maintain and monitor integrations between:
- WooCommerce / GiveBright
- Zoho CRM
- Google Sheets
- Zapier automations
- WhatsApp Business notifications
- Provide IT support to staff and volunteers as required
- Support Microsoft 365 and Outlook email systems
- Assist with cloud file access and permissions
- Ensure basic data protection, access control, and backup procedures
Essential Skills & Experience
- Proven experience with WordPress and WooCommerce
- Experience using automation tools such as Zapier
- Familiarity with Zoho CRM or similar CRM systems
- Ability to troubleshoot issues independently and efficiently
- Clear communication skills, especially with non-technical users
- Reliable, organised, and professional
Desirable (Not Essential)
- Experience working with charities or non-profit organisations
- Understanding of donation platforms and data handling
- Experience with WhatsApp Business integrations
- Familiarity with Google Workspace or Microsoft 365
Hours & Pay
Flexible working hours
Approximately 5–10 hours per week initially
Part-time or freelance arrangement
Pay is competitive and dependent on experience
Safeguarding & Confidentiality
This role involves access to sensitive systems and data. The successful candidate must demonstrate discretion, professionalism, and compliance with confidentiality and data protection requirements.
How to Apply
Please apply with:
A short introduction
Relevant experience
Availability
Expected hourly or day rate
Email applications to: info@zaimah.org
Subject line: IT & Systems Support Officer – Zaimah Charity
Application Process
To apply, KINDLY VISIT HERE
Application Deadline
Open until filled