Dancewear Central, a leading dancewear retailer, is seeking a friendly and solution-focused Customer Service Advisor to join its team in Greater Manchester. This part-time role is perfect for someone with clear and confident written and verbal communication skills who enjoys helping customers and delivering excellent service.
Ideal candidates will have a great eye for detail, the ability to work well in a team, and the drive to thrive in a fast-paced environment where no two days are the same.
If you are ready to bring your passion for outstanding customer support to a vibrant and growing business, apply now to join Dancewear Central and help dancers find what they need to perform at their best!
Position: Customer Service Advisor
Salary: From £12.21 per hour
Job Type: Part Time
Location: Manchester
About the Role
Are you passionate about delivering outstanding customer service and love helping people?
Join Dancewear Central, the UK’s fastest-growing online dancewear brand. We’re proudly an Employee Ownership Trust (EOT), meaning our team members share in the success of the business and have a real voice in how we grow.
We’re looking for a friendly and proactive Customer Service Advisor to join our vibrant team during our busiest trading period. You’ll support our eCommerce operations across Shopify and Amazon Seller Central, while providing first-class service across digital and phone channels.
Applicants must possess a high level of communication skills. Customer Service/Sales experience would be advantageous but not a necessity as full training will be provided. Salary dependent upon experience.
Duties & Responsibilities will include:
- Respond to customer enquiries via phone, email and live chat — always with warmth, professionalism and accuracy
- Resolve queries efficiently and in line with KPIs, including exchanges and refunds
- Offer expert product advice and help customers find the right items for their needs
- Identify and act on upselling opportunities by recommending products or promotions
- Process and manage orders through Shopify and Amazon Seller Central
- Respond to customer reviews and feedback, aiming to resolve issues and encourage improved ratings where appropriate
- Provide general administrative support to the wider sales and operations team
- Maintain high service standards that boost customer satisfaction and brand loyalty
Person Specifications
Skills/Experience Required:
- Clear and confident written and verbal communication skills
- Friendly and solution-focused approach with great attention to detail
- Ability to work well in a team and thrive in a fast-paced environment
- Experience with Shopify and Amazon Seller Central preferred but not essential
- GCSEs (Grade 5–9 / A–C) in English and Maths
- An interest in dance, gymnastics, sports, or fashion is a bonus
Required Documents
- CV/Resume
- Cover Letter
Application Process
Are you interested and have what it takes to thrive in this role? APPLY HERE
Application Deadline
July 27, 2025