Are you passionate about supporting individuals with mental health needs to lead fulfilling, independent lives? Freesia Health Ltd, a trusted care provider in Birmingham, is seeking dedicated and compassionate Mental Health Support Workers to join its growing team. Skilled Worker visa sponsorship is available for qualified candidates.
This rewarding role requires individuals with strong interpersonal and communication skills, who are committed to providing person-centred support in a respectful and empowering manner. The ideal candidate will be empathetic, reliable, and capable of building positive relationships with service users, families, and colleagues.
No prior experience in mental health care is necessary, as full training and ongoing professional development opportunities will be provided. What matters most is a genuine commitment to improving the lives of others and a willingness to learn.
About Freesia Health Ltd
Freesia Health’s Community Mental Health Teams (CMHTs) deliver personalised, compassionate care within local communities. Focused on timely, holistic support, the multidisciplinary team offers both virtual and in-person assessments to reduce waiting times. Dedicated to transforming mental health care, Freesia Health ensures individuals receive the right treatment where they feel most comfortable.
Position: Mental Health Support Worker
Salary: £26,000.00-£31,000.00 per year
Job Type: Full Time
Location: Birmingham
About the Role:
Reports to: Registered Manager
Contract Type: [Full-Time ]
Working Hours: 37.5 hours per week
Job Purpose
As a Mental Health Support Worker at Freesia Health, you will provide person-centred, compassionate, and practical support to individuals experiencing mental health difficulties. Working under the supervision of registered clinicians, you will assist in implementing care plans, supporting recovery goals, and ensuring a safe, supportive environment for service users in both outpatient and home treatment settings.
Key Responsibilities:
- Build therapeutic relationships with service users, fostering trust and respect.
- Support individuals in managing symptoms and improving daily living skills.
- Assist in the delivery of care and intervention plans developed by the clinical team.
- Promote service users’ independence and involvement in decision-making.
- Monitor and report changes in service users’ mental state, mood, and behaviour to the clinical team.
- Participate in multidisciplinary team (MDT) meetings and case reviews.
- Provide emotional support, guidance, and practical assistance (e.g., with appointments, medication prompts, or community engagement).
- Support crisis intervention as part of the Home Treatment Team (where applicable).
- Maintain clear, accurate, and timely documentation and records.
- Adhere to safeguarding policies and report concerns appropriately.
- Contribute to a safe, inclusive, and recovery-oriented environment.
Essential Criteria
- Experience working in mental health, social care, or a related field.
- A good understanding of mental health conditions and recovery principles.
- Strong interpersonal and communication skills.
- Empathy, resilience, and a non-judgemental approach.
- Ability to work flexibly, including evenings or weekends if needed.
- Ability to work independently and as part of a team.
- Basic IT literacy for note-taking and email correspondence.
Desirable Criteria
- NVQ Level 2 or 3 in Health and Social Care (Mental Health) or equivalent.
- Previous experience in community mental health, crisis services, or supported living.
- Knowledge of safeguarding procedures and risk management.
- First aid or Mental Health First Aid certification.
Additional Information
- Training and professional development opportunities will be provided.
- The role may involve travel between sites or to service users’ homes.
- Enhanced DBS clearance is required prior to commencement of employment.
THIS ROLE IS ELIGIBLE FOR SKILLED WORKER VISA SPONSORSHIP
Required Documents
- CV/Resume
- Cover Letter
Application Process
APPLY NOW! and become part of a team that is transforming mental health support in Birmingham.
Application Deadline
June 16, 2025