Cwm Taf Morgannwg University Health Board is looking for an experienced Operational Support Manager to join our team. This position offers the potential for sponsorship for the right candidate.
About the Board
Cwm Taf Morgannwg University Health Board, part of the NHS Wales family, provides comprehensive health and wellbeing services, including primary, secondary, and community care, to approximately 450,000 residents across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
Our core values guide everything we do:
– Listening, learning, and improving
– Treating everyone with respect
– Working together as one team
– Being a proud local employer
With over 15,000 dedicated staff members, approximately 80% of whom live within the region, we are deeply connected to the communities we serve.
Position: Operational Support Manager
Salary: £37,898 to £45,637 a year
Job Type: Full Time
Location: Llantrisant, UK
About the Role
The post holder will provide project and managerial support within Integrated Medicine Directorate which covers Care of The Elderly, Stroke & General Medicine services.
The post holder will be expected to work flexibly and across the services as well as providing virtual support to other sites in line with the needs of service delivery where appropriate.
The post holder will engage in multi-disciplinary working liaising with the clinical team and all associated internal and external partners and stakeholders, including Local Authorities.
The post holder will be required to be highly proficient in the use of all relevant Microsoft Office software applications, and the relevant CTMUHB patient information and Healthcare IT systems.
Main Duties
- Responsible for the line management of the administrative support staff within the designated areas of responsibility
- Be required to work with a high level of autonomy and independence using their own initiative
- To work closely with partners to monitor and report activity, waiting times and data capture
- Operationally support the Directorate in the delivery of medical workforce efficiencies and support the design, implementation and ongoing management of safe and efficient medical rotas
- Provide project and managerial support which will involve providing management support in a number of areas, evaluating project outcomes and providing recommendations for consideration
- Operationally support the effective delivery of key operational services and targets
- Day to day operational constraints and challenges
- Excellent communication skills are required to communicate and form close working relationships with multi disciplinary teams
- Provide and present complex, and sometimes contentious information to Senior Managers and Clinicians in a way that is sensitive and understandable.
- Be able to effectively present information and data to small groups.
- On occasion, have to deal directly with patients and their carers on matters of a highly sensitive and confidential nature.
- Manage the allocation of work to the Administrative and Secretarial staff within the teams, highlighting any discrepancies in workloads and taking the necessary action to rectify the position
- Set up and initiate systems to collate and monitor actual activity and waiting list data, and ensure appropriate training/awareness is in place for user
- Extensive knowledge of the financial control procedures and responsibility to ensure the Directorate financial control procedures are adhered to at all times
- Contribute to plans to improve efficiency, support changes of practice and new initiative and to meet a variety of targets and objectives
Qualifications
- Qualified to Degree level or equivalent knowledge and experience or training, plus further staff or project management knowledge
Desirable
- An understanding of waiting list management
- Staff Management Knowledge
Experience (Essential)
- Experience of working within the NHS
- Project management experience with demonstrable outcomes
Desirable
- Experience of managing a team of staff
Benefits
- Annual leave
- Annual Leave Purchase Scheme
- Flexible / Family Friendly Working
- Pension
- Salary Sacrifice Schemes
- Health and Wellbeing
- Occupational Health
- Vivup Employee Assistance Programme
- Health Service Discounts
- Health Staff Discounts
- Blue Light Card ‘Savings for Life Savers’
- All Wales Discounts
Certificate of Sponsorship
- Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
November 19, 2024