Raindrop is a forward-thinking organisation delivering data-driven operational support and customer engagement solutions to clients across multiple sectors. The company is currently seeking a skilled Operations Analyst – Outbound Call Agent to join its remote team, offering an excellent opportunity for professionals looking for flexible, home-based employment within a performance-focused environment.
In this role, the Operations Analyst will manage a high volume of outbound calls while maintaining accuracy, efficiency and professionalism. The position requires strong analytical awareness, attention to detail and the ability to work methodically with large workloads. Clear documentation, accurate data handling and consistent performance against targets are key aspects of this role.
Candidates must demonstrate a professional and confident telephone manner, with the ability to communicate clearly and courteously at all times. Experience handling large volumes of work efficiently and accurately is essential, particularly within fast-paced operational or call-based environments. The successful applicant will be organised, reliable and comfortable working independently in a remote setting.
This remote opportunity provides stability, skill development and exposure to structured operational processes within a growing organisation. It is well suited to individuals seeking a legitimate work-from-home role that values accuracy, communication and efficiency. Applicants with relevant outbound calling, operations or analytical support experience are encouraged to apply.
Position: Operations Analyst – Outbound Call Agent
Job Type: Full Time
Salary: £26k–£28k
Location: Remote
Full job description
Operations Analyst / Outbound Call Agent
Location: Runway East Borough Market, 20 St Thomas Street, London, SE1 9RS
Terms: Full Time (40 hours)
Contract Length: Permanent
Provisional Start Date: 12th January 2026
Remuneration: £26k–£28k
Business tagline: Reuniting savers with their lost pensions
Who we are – our business
Automatic enrolment means employees get a new pension every time they switch jobs. However, people have as many as 11 jobs throughout their career, leading to a number of dormant pensions. This fragmentation of pots leads to a lack of oversight, valuable pots being left behind, and ultimately, an inability to manage one’s retirement savings effectively.
Raindrop is setting out to solve this problem and reunite savers with their lost pensions. They help large pension providers grow their assets and customer base whilst providing their end users with an end-to-end pension finding service. Ultimately, this allows their end users to better prepare for retirement by bringing all of their fragmented pots together into one, easy-to-use, digital pension.
Customers currently include large D2C (direct to consumer) platforms, life insurance companies and financial advisors. The founding team has deep experience in finance (Natwest, Klarna, Morgan Stanley, Barclays), making them uniquely placed to execute on the opportunity ahead of them.
What you’ll do – the role
As an Operations Analyst at Raindrop, you’ll play a vital role in contacting various companies to locate our customers’ pension policies to follow up after our initial outreach, or to clarify any information they have sent us. You’ll also be involved with streamlining processes and enhancing operational efficiency.
- Conduct outbound calls to pension providers and employers.
- Manage and enter customer and pension data accurately.
- Optimise and improve operational processes.
- Collaborate closely with internal teams to ensure the delivery of customer results.
Experience:
- Essential: Experience handling large volumes of work efficiently and accurately.
- Essential: Professional and confident phone manner.
- Desired: Experienced in call centre or outbound calling roles.
- Desired: Experience using CRMs such as Salesforce.
Key Skills:
- Hardworking, determined, and proactive in problem-solving.
- Strong written and verbal communication skills.
- Highly detail-oriented and process-driven.
- Passionate about providing high quality customer service
- Able to follow processes
Key benefits:
- Work in a dynamic and varied role in which you can develop both creative and analytical skill sets.
- You have the flexibility to choose between working fully remotely or hybridly from our London Bridge office – whichever suits your preference. However, you will be required to come in once every quarter for our Quarterly Operations Day. All expenses for these visits will be covered.
- Participate in monthly social events, with opportunities to suggest ideas and even take the lead in organising events.
Important Information
Please note that we will only consider applications from UK residents, we are currently not supporting visa sponsorships
If you’re interested in the role, please send your CV to harry.henson@myraindrop.co.uk
Application Process
Application Deadline
Open until filled