Looking for a part-time retail opportunity in London with a well-established brand and strong employee support? This Customer Advisor role at Boots, based near London Bridge Station, offers a dynamic working environment with full training and access to valuable workplace benefits.
The position involves supporting customers on the shop floor, providing helpful advice, and ensuring a smooth and positive shopping experience. Success in this role comes from being able to work efficiently in a fast-paced setting, communicate clearly, and listen attentively to customer needs. A collaborative mindset is essential, as you will be part of a team focused on delivering excellent service and maintaining high store standards.
In addition to hands-on training, employees benefit from access to a 24/7 counselling and support service through the TELUS Health Employee Assistance Programme, helping to promote wellbeing both inside and outside of work. This role is ideal for individuals seeking flexible part-time hours while gaining experience in retail, customer service, and team-based environments.
Position: Part-Time Customer Advisor
Job Type: Part Time
Salary: £13.02 and up to £15.10
Location: London
Job Description
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
About the role
- You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
- Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it’s the little things that make a difference
- Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
- Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
- You will be provided with award winning training accredited by the Institute of Customer Service
What you’ll need to have
These are the essential skills or experience needed to succeed in this role:
- Full training is provided for this role, and we are looking for people who:
- Excel in a varied environment, working at pace
- Communicate and listen effectively
- Enjoy working as part of a team, promoting a collaborative team dynamic
- Know that the little things make the biggest difference for customer interactions
- Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:
- Experience providing customer care and delivering great customer service, but this is not essential.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots?
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you, we change for the better.
What’s next?
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Business Area
Retail
Function
Store Colleagues
Keywords
Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant
Hours per week
20
Latitude,longitude 1
51.504228,-0.085466
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
16 to 24 hours per week
Company
UK Stores
Division
16 – United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
10 – Travel
Area
201 – National Rail Stations
Store
2118 – London Bridge Station
County
London Central / West End
Country
UK
Post Code
SE1 9SP
Source
Boots
Need To Know (New)
We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week;, This role includes evening shifts;, This role includes weekend shifts;, We can only consider candidates who are over 18 due to age restrictions for this role;
Application Process
Application Deadline
Open until filled