Part-time Customer Service Advisor at Handicare

Handicare is seeking a compassionate and dedicated Part-time Customer Service Advisor to join their team in Leeds. With direct customer service experience essential, the ideal candidate will have experience handling customer queries, complaints, and will demonstrate a high level of empathy and understanding at all times. The role requires the ability to build strong working relationships both with customers and internal teams to ensure the best possible service is provided.

This part-time position offers flexibility, with 20 hours per week and adaptable working hours across the week. If you are passionate about delivering exceptional customer care and thrive in a dynamic environment, Handicare offers an excellent opportunity to be part of a leading company that truly values its customers.

About Handicare

Handicare offers innovative solutions and support designed to increase the independence of physically challenged and elderly individuals, enabling them to live active lives on their terms. In addition, the company provides assistance to care providers and family members, ensuring a comprehensive support system.

The product range includes straight and curved stairlifts, as well as transfer, lifting, and repositioning aids, and vehicle accessibility products. Approximately 75% of Handicare’s sales are directed toward home care, while the remaining 25% serve hospitals and institutions.

As a global leader in the field, Handicare operates in more than 40 countries, with manufacturing and assembly facilities across North America, Asia, and Europe. The company prioritizes being committed, respectful, and integrity-driven, ensuring that their actions positively impact the lives of individuals. Handicare is also continually driven by a commitment to improve, enhance, and develop its solutions.

Handicare operates across three key business areas: Accessibility, Patient Handling, and Vehicle Accessibility.

Position: Part-time Customer Service Advisor

Salary: £12,698.40 a year

Job Type: Part Time

Location: Leeds

About the Role

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.

We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.

We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.

Position:

We have an exciting opportunity for a Part-time Customer Services Advisor to join our Service Support team based at our site in Guiseley, Leeds.

This role would be best suited to a motivated and well organised person who is passionate about providing the best possible customer service experience.

Responsibilities to include;

Communicate with customers, contractors and installers through inbound calls, outbound calls and emails.
Order Entry and other admin duties.
Agree Customer installation through sign off process and confirm installation dates.
Liaise with installers and other departments regarding installations, breakdowns and other customer needs.
Promote the company in the best possible light at all times.

Requirements:

Skills Required for the role;

Direct customer service experience essential, including customer queries, complaints and show a high level of understanding and empathy at all times.
Ability to build strong working relationships, both with customers and internally.
Excellent communication skills, both verbal and written.
Ability to persuade, influence and negotiate effectively at various levels within the organisation.
Ability to effectively manage own diary and time.
Good understanding of IT systems.
Good understanding of relevant MS Office programs, including Outlook, Excel, Word
Ability to work with a team in order to achieve group goals and targets

Working Schedule;

Part-time position working 20 hours per week

Flexible with working hours across the week

This role is site based

What’s in it for you?

We offer a package designed to attract and retain the right level of talent for this role. We want to find a great match, so if there is something missing that is important to you, please don’t let it stop you getting in touch if you think you could do a great job in this role.
£12,698.40 per annum
Equivalent to 33 days holiday per annum (pro-rated to part-time and including bank holidays)
Company contributory pension and 3x Life Assurance cover
Flexible benefits platform with access to health care, gym membership and many high street discounts
Employee Assistance programme available to colleagues and their families, to support wellbeing
Fully funded training and development
Generous product discounts

Other information:

We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We are committed to creating an inclusive and accessible recruitment process, and we welcome and encourage candidates to request any adjustments they may need to show us their full potential.

Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.

Required Documents

CV/Resume
Cover Letter

Application Process

To apply for this role, please CLICK HERE

Application Deadline

Open until filled