Sensée Ltd is hiring a Part-Time Customer Service Advisor to join its remote team. This role is ideal for individuals with excellent verbal and written communication skills, who can engage with customers confidently and clearly.
As a remote position, this opportunity offers flexibility while allowing you to provide exceptional customer support. If you are passionate about customer service and want to work from home with a company that values clear communication and professionalism, this role is for you.
Apply today to start your career with Sensée Ltd!
About Sensee
Sensée is a work-from-home contact centre specialist. The company employs 1,400 fully-employed advisors and managers who assist well-known organisations in delivering customer support, sales, retention, disaster recovery, and tech support services via phone, email, webchat, text, and social media.
The services provided by Sensée are supported by an innovative technology system designed to assist homeworking colleagues at every stage of their journey—ranging from recruitment and onboarding to scheduling, communication, management, and adherence to the highest Infosec standards.
Sensée offers accessible career opportunities to individuals nationwide and promotes sustainability for both the planet and communities. Its UK-wide recruitment reach and employee-centric approach make it the most diverse workplace and the leading PurePlay homeworking specialist in the UK.
As a unique business, Sensée brings work to people, rather than requiring people to go to work. The company recognises the importance of a supportive working environment and is a contact centre in every sense—except the bricks and mortar surrounding employees, which belong to them.
Position: Customer Service Advisor
Salary: £12.60 per hour
Job Type: Part Time
Location: Remote
About the Role
Here at Sensée we believe in bringing work to people and not people to work. What does Sensée mean? It’s French for “it makes sense”.
We are proud to partner with award winning brands, providing outstanding virtual contact centre customer service across a variety of sectors. As a fully employed, home working Sensée agent, you will represent our sales and service account.
Requirements
What we’re looking for in a Part Time Customer Service Advisor
- Individuals residing in the UK, including Northern Ireland, looking for a permanent home working career in customer service.
- Previous experience in a contact centre environment OR relevant transferable customer service skills, ideally with experience dealing with high volume, back-to-back work.
- A flexible approach to the working week – our accounts are open Monday – Sunday. Some evening and weekend hours are required in your contracted hours when using our flexible hours booking system to schedule your working week.
- Excellent verbal and written communication skills, confident and clear when speaking to customers.
- IT literacy, with the ability to get up to speed with products and systems quickly.
- Self-motivated, well organised, with an active approach to problem solving.
- Full dedication to the role, due to our full-time training period and hours booking system our positions are not compatible with secondary jobs.
- An efficient approach to work load, whilst maintaining customer service and professionalism on every call.
Main Duties
What you will do as a Part Time Customer Service Advisor at Sensée
- Attend a remote, full time (Weekdays), fully paid training course. This training course lasts for 6 weeks, and must be attended in full.
- Work in a fast paced environment; taking back to back calls, navigating multiple systems simultaneously to complete the associated administrative work and assist customers in a timely manner.
- Aim to meet QA guidelines and take on feedback to continue providing excellent customer service for both our customers and clients.
- Work towards targets/KPIs to ensure customers are helped in an effective and efficient way.
- Take a customer first approach to query resolution, utilising multiple inhouse tools to stay engaged with colleagues and fully support the customer.
- Represent one of our award winning and well known brands, always ensuring outstanding customer service and aim for first call resolution.
- Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 20 years.
Benefits
- Hourly rate of pay with performance based bonuses.
- 30 days holiday (pro rata for part time) – Increasing holidays based on length of service.
- Automatic enrolment with the Peoples Pension.
- Employee Assistance Programme.
- Perkbox.
- Full or part time contracted hours. We offer contracts between 20 and 30 hours per week, and you are guaranteed your weekly contracted hours.
- Flexibility – set your own work schedule and achieve a work-life balance
- No commute and no dress code!
Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us. By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business. Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.
Sensée is an equal opportunities employer and welcomes applications from all sections of the community.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly visit the OFFICIAL WEBSITE to apply
Application Deadline
Recruitment is ongoing