Hello Student is looking for an enthusiastic Customer Service Assistant to join its welcoming team in Leeds on a fixed-term basis, working 16 hours per week with 8-hour shifts.
This role is perfect for someone with a proven background in customer service, compliance, and sales, who enjoys working with students and providing an exceptional home-away-from-home experience. The ideal candidate will be confident juggling multiple priorities, handling queries with ease, and solving problems efficiently to keep everything running smoothly.
Join Hello Student and be part of a friendly, award-winning team dedicated to delivering memorable experiences for students living in vibrant, purpose-built accommodation across the UK.
About Hello Student
Hello Student is part of Empiric Student Property, a FTSE 250 plc.
Hello Student creates memorable and award-winning student experiences by providing students with an incredible home away from home.
Hello Student manages 75 purpose-built student accommodation buildings across 23 cities in the UK. Nearly 8,000 students currently live with Hello Student, with this number set to grow as the company expands in 2023 and beyond. The buildings are in exceptional locations and often have unique character and individuality.
Great people are at the heart of Hello Student’s success — the dedicated teams make Hello Student the award-winning provider it is today.
Position: Part Time Customer Service Assistant
Salary: £13.10
Job Type: Part Time
Location: Leeds
About the Role
Customer Service Assistant ( Fixed Term – 16 hours per week – 8 hour shifts )
Why join us?
- 25 days holiday entitlement (pro rata for part time colleagues)
- Have your birthday off!
- 8% pension (7.5% employer / 0.5% employee) contribution
- SmartTech – get the latest technology and spread the payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailer
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
We’re Hello Student, part of the Empiric Student Property Group.
With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience.
Be a part of that unforgettable service!
We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!
Responsibilities:
What you’ll do:
As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.
Your key responsibilities:
Customer Service
- Create a “home away from home” community for students.
- Plan exciting social events and deliver stand-out check in/check-out experiences.
- Handle complaints with care and ensure students feel supported.
- Drive great reviews and high customer satisfaction scores.
Sales and Revenue
- Help meet city revenue and sales targets.
- Stay on top of local trends and competition.
- Smash sales targets and boost re-booking.
- Balance financial performance with customer happiness
Sustainability and Community
- Engage with local communities through volunteer days and charity efforts.
- Promote recycling, energy-saving, and other echo friendly practices.
- Be an advocate for positive social and environmental change.
Facilities Management
- Keep buildings safe, clean, and well maintained.
- Promote a positive safety culture, handling emergencies and reporting incidents as needed.
- Stay up to date with training and always prioritise health and safety.
What we’re looking for:
- Experience in PBSA, hospitality or a similar field
- Proven background in customer service, compliance, and sales
- Ability to juggle multiple priorities and problem-solve effectively.
- Enthusiasm for fostering community and driving results.
What to expect:
This fast-paced, dynamic role includes flexible hours (weekends/evenings). You’ll thrive in a fun, ever evolving environment driven by our ways of working commitments
- Respectful
- Responsive
- Supportive
- Collaborative
- Fun
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, kindly visit the OFFICIAL WEBPAGE
Application Deadline
September 1st , 2025