Ricardo’s Cellar, a renowned wine and beer shop in Twickenham, is looking for a Customer Service Assistant to join the team on a part-time basis (20 hours per week). This role is ideal for students or individuals seeking flexible working hours in a friendly and engaging retail environment.
As a Customer Service Assistant, you will assist customers with product recommendations, handle transactions, and help maintain store presentation. If you have a passion for wine, craft beer, and exceptional customer service, this is a fantastic opportunity to gain retail experience in a vibrant setting.
Join Ricardo’s Cellar and be part of a dynamic team delivering excellent service to the Twickenham community.
About Ricardo’s Cellar
Nestled in the heart of Twickenham at 44-45 Church Street, Ricardo’s Cellar is a distinguished wine and beer shop offering a curated selection of fine wines, craft beers, ciders, and spirits from around the globe. Established by Ricardo Garcia, a Twickenham resident since the 1990s, the shop reflects his passion and expertise in the beverage industry.
Our Offerings
Wines: From Argentine Malbecs to Italian Primitivos, our collection caters to both traditional palates and those seeking new experiences.
Craft Beers: Explore an array of craft ales and imported lagers, including local Twickenham brews.
Spirits and Liqueurs: Indulge in a variety of spirits, from classic brands to unique selections like Talisker Skye Single Malt Whiskey.
Events and Tastings
We regularly host wine tastings and events, providing an opportunity to explore and appreciate our diverse offerings in a cozy, welcoming environment.
Position: Administrative Assistant
Salary: £9.00 to £11.50 per hour
Job Type: Part Time
Location: London, England
About the Role
RICARDO’S Cellar is an independent drinks merchant with a twist. We specialise in wine, beer and cigars and offer an array of services to our customers including the option to sit and enjoy their drinks in-store or in our outdoor seating area.
We are looking for someone friendly and versatile who is comfortable assisting customers with in-store purchases and providing table service with a smile. This role requires someone energetic and with a positive attitude who is used to being on their feet in a fast paced environment. Prior knowledge of wine, beer, spirits and cigars is encouraged but not required. We also value experience in hospitality (waiting, bar work, events etc.).
Responsibilities
- Serving retail customers
- Table service (waiting/waitressing)
- Restocking shelves and fridges
- Receiving deliveries of beer/wine and putting stock on shelves and in fridges
- Assisting on event days in store and at other locations (rugby days/stalls/markets/tastings etc)
- Cleaning and organising in-store (washing up/polishing bottles/sweeping/mopping etc)
Shifts are every Friday night and either Saturday or Sunday. Availability on (most) Twickenham rugby and event days is key. By law applicants MUST BE 18 years or older.
This is a permanent position, please do not apply for seasonal work. Pay and hours have potential to increase based on individual’s performance at work, following 3 months of training.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should CLICK HERE to apply.
Application Deadline
Open until filled