MAMA.codes is looking for a tech-savvy Customer Service Representative with 1–3 years of experience to support our growing community. This fully remote role is perfect for someone who enjoys helping customers, has strong communication skills, and thrives in a fast-paced, digital environment.
As the first point of contact, you will assist customers, troubleshoot issues, and ensure a seamless experience with our services. If you’re passionate about delivering exceptional support and have a knack for problem-solving, this is the perfect opportunity to be part of an innovative team shaping the future of coding education for children. Apply today!
About MAMA.codes
MAMA.codes is an award-winning and fast-growing creative coding school for children aged 3–11.
The organization believes that coding is the new literacy and that every child deserves access to a high-quality coding education.
MAMA.codes is driven by a core mission:
- To empower the next generation with the digital literacy and wellness skills needed to thrive in a technology-driven world.
- To introduce young children to coding early, building their confidence and ability in the field.
- To encourage children from diverse backgrounds to engage in coding, promoting greater diversity in the tech industry.
Founded by three London-based professionals from the digital sector, MAMA.codes was created with the vision of inspiring young children, including their own daughters, to develop a passion for coding. Recognizing the need for change, the founders took action to make coding education more accessible and engaging for all.
Position: Customer Service Representative
Salary: £16.00 – £18.00 an hour
Job Type: Part Time
Location: Remote, UK
About the Role
MAMA.codes is looking for a friendly and organised Customer Service Agent to oversee customer communications via WhatsApp, email, live chat, and phone using Intercom. This part-time role (4-8 hours per week, with flexible hours) is ideal for someone who
- Has 1-3 years’ practical experience
- Enjoys helping customers
- Is tech-savvy, and
- Has strong communication skills.
Responsibilities
Key responsibilities (in order to in order to maximise bookings, boost customer retention, and drive conversions from trial classes to termly bookings):
- Respond to customer inquiries across multiple channels (WhatsApp, email, live chat, phone and social media)
- Provide timely and professional assistance to parents and customers
- Manage and organise customer queries effectively using Intercom
- Escalate issues where necessary and ensure prompt resolutions
- Maintain accurate records of customer interactions
What we’re looking for:
- Must have a strong business mindset, with evidence of how you had a commercial impact in a current or previous role
- Proactive and a self-starter, who is used to coming up with solutions and opportunities without prompting
- Excellent customer service skills – friendly, patient, and professional
- Highly organised with great attention to detail
- Strong written and verbal communication skills
- Tech-savvy and comfortable using customer support tools (experience with Intercom is a plus)
- Practical, level-headed, and able to think on their feet
- Ability to work flexibly and independently
Hours for our customer service are when classes run, which tends to be:
- Week day term times between 4pm and 7pm (usually scheduled for 2 hours)
- Weekends term time between 9am and 11am, 2pm – 4pm or 7pm and 9pm
- School holiday hours vary between holidays depending on what we’re running but are generally daytime hours (9am – 5pm)
Required Documents
- CV/Resume
- Cover Letter
Application Process
If you’re passionate about customer service and looking for a flexible remote role, APPLY TODAY
Application Deadline
March 14, 2025