MEDSU Ltd is currently hiring a part time Customer Service Representative to support its growing operations in the healthcare sector. This remote role is ideal for individuals with a background in account management or sales, particularly within a medical or healthcare environment.
The successful candidate will demonstrate strong communication skills, with the ability to build and maintain relationships across all levels of stakeholders. A proactive and customer-focused attitude is essential, as the role involves resolving queries, managing client expectations, and delivering excellent service that reflects MEDSU’s commitment to quality in healthcare support.
This is an excellent opportunity to join a dynamic team and contribute to enhancing healthcare services across the UK.
About MEDSU Ltd
MEDSU Ltd is a leading independent governance organization dedicated to providing regulatory and compliance support, as well as technology solutions for healthcare practitioners and their employers. Our expertise spans Appraisal and Revalidation, Compliance, Framework Support, and all medical governance areas aligned with GMC, NMC, HCPC, and CQC requirements.
Position: Customer Service Representative
Salary: £12.71- £14.71 an hour
Job Type: Part Time
Location: Remote
About the Role
We are seeking an experienced Customer Service/Account Manager to join our team at MEDSU Ltd. In this role, you will be pivotal in managing relationships with specific Designated Bodies and their connected doctors. Your contributions will directly impact our mission to enhance compliance and governance in the healthcare sector.
Main Duties
- Manage and nurture relationships with existing Designated Bodies to ensure satisfaction and retention.
- Support connected doctors with the appraisal and revalidation process, ensuring that they receive timely and accurate communication.
- Collaborate with internal teams to deliver high-quality services that meet and exceed expectations.
Requirements:
- Proven experience in account management or sales within the healthcare sector is preferred.
- Strong communication skills to effectively engage with stakeholders at all levels.
- High standards of attention to detail and great organisational skills.
- Knowledge of a cloud based storage system
APPLICATION AND SELECTION
Please apply by email to david.lowther@medsu.org providing:
- Full CV detailing experience and contact information
We would also like to know about you as a person, your interests and activities outside of work
- Work History
At least last 3 years of continuous work history including information on reasons for leaving and any gaps in work history
- Referees and Testimonials
Please provide the contact details of a minimum of two referees we can approach. And any testimonials you consider relevant with contact details
Following interview shortlisted candidates will be invited to take part in a selection process. Any offer of contract will be subject to background checks and the successful candidate will be offered an evaluation contract
Any enquiries should also be sent by email in the first instance to: david.lowther@medsu.org
- Covering Letter
A covering letter explaining the main reason you are interested in the role described and why you feel you may be suitable for it (including how you meet the criteria)
We will contact all applicants by e mail to advise them of whether we have shortlisted them for interview. All candidates successful at interview will be invited to undergo a selection process.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified for this part time role? APPLY HERE
Application Deadline
Recruitment is ongoing