Hot Stuff Saunas UK Ltd is seeking a reliable and highly organised Customer Support & Administration Assistant to join its remote team. This role is well suited to individuals with previous experience in customer support, administration, or a similar office-based position, who are confident managing customer enquiries in a professional manner.
The Customer Support & Administration Assistant is responsible for communicating clearly with customers via email and telephone, maintaining accurate records, and supporting day-to-day administrative tasks. Strong attention to detail and the ability to manage workload independently while working remotely are essential for success in this role.
This remote opportunity offers flexibility while allowing the successful candidate to contribute to a growing UK-based business with a strong focus on customer experience and operational efficiency. Applications are welcomed from organised, dependable professionals seeking a long-term remote role in customer support and administration.
Position: Customer Support & Administration Assistant
Job Type: Part Time
Salary: (£25,000–£28,000 pro rata)
Location: Remote
About Nook Saunas
Nook Saunas is a growing wellness business specialising in high-quality sauna products across the UK. We pride ourselves on excellent customer service, smooth operations, and a friendly, supportive team culture. As we continue to grow, we’re looking for a reliable and organised Customer Support & Administration Assistant to join our team.
The Role
This is a varied, hands-on role supporting both our customers and internal operations. You’ll be the first point of contact for many of our customers, while also helping keep our admin, stock, and technician coordination running smoothly.
Key Responsibilities
- Responding to customer enquiries via email and phone in a professional and friendly manner
- Processing customer orders accurately and efficiently
- Managing and updating stock levels
- Liaising with technicians located across the UK to support scheduling and job coordination
- Handling general administrative tasks to support day-to-day operations
- Assisting with simple finance administration (e.g. invoicing support, basic record-keeping)
About You
- Previous experience in customer support, administration, or a similar role
- Confident communicating with customers by email and phone
- Highly organised with strong attention to detail
- Comfortable working remotely and managing your own workload
- Competent with basic computer systems and admin tools (CRM experience is a bonus but not essential)
- Calm, professional, and solution-focused when dealing with customer queries
Nice to Have
- Experience in a small business or fast-growing company
- Familiarity with stock management or order processing
- Based in or near South Wales (not essential, but beneficial)
What We Offer
- Flexible part-time working arrangements
- Fully remote role within the UK
- Competitive salary (£25,000–£28,000 pro rata)
- Supportive team environment with room to grow as the business expands
How to Apply
Please apply via Indeed with your CV and a short cover note outlining your relevant experience and availability.
Application Process
Application Deadline
Open until filled