A meaningful Part-Time Family Support Worker opportunity is available with Prison Advice and Care Trust (Pact), a respected charity dedicated to supporting prisoners and their families across the United Kingdom. This role offers the chance to make a genuine difference by helping families navigate challenging circumstances while promoting wellbeing, stability, and positive relationships.
As a Family Support Worker, you will work directly with families affected by imprisonment, offering guidance, emotional support, and practical assistance. The role focuses on improving family connections, supporting children and relatives, and encouraging constructive engagement with services and community resources.
To succeed in this position, candidates should have experience working with families in challenging environments, ideally involving individuals in the criminal justice system or their relatives. Strong organisational skills and the ability to manage a demanding workload are essential, as the role involves coordinating support services and handling multiple responsibilities effectively.
The successful applicant will also contribute to the planning and development of Pact’s family support initiatives, helping strengthen programmes that improve outcomes for families impacted by imprisonment. A good understanding of safeguarding and child protection practices is important to ensure that vulnerable individuals receive appropriate and responsible support.
Position: Family Support Worker
Job Type: Part Time
Salary: £27,007.50 FTE (actual earnings of £8,282.14)
Location: London
Role overview
As Family Support Worker (Visits Centre Assistant) you will provide support to families visiting loved ones in the Visitor Centre, visitor centre services include; play and children’s services; and a refreshment service.
As a Family Support Worker (Visits Centre Assistant) at HMP Wormwood Scrubs, you will work as one of the PACT Family team, you will be based primarily in the prison’s visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.
About You:
To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving prisoners and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply:
If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
We will also require a certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over).
About us
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
Hours
11.5 Hours Per Week – (Wednesdays 8AM-4:30PM and Saturdays 8 AM-4:30PM)
Benefits
- Generous Holiday allowance
- Season Ticket loan
- Cycle to work scheme
- Charity worker discounts
- Enhanced maternity package
- Wellness, inclusion, and diversity groups
- EAP scheme
- Life assurance
Application Process
Application Deadline
April 9th, 2026