Phoenix Trained Dogs, a premier luxury dog training and pet services provider, is searching for an experienced and organized Personal Assistant with excellent English communication skills, both written and spoken. This remote role offers a unique chance to work with a top-tier company renowned for its exceptional training services and high-profile clientele. If you’re passionate about the pet industry and looking for a rewarding position, apply today!
About the Company
Phoenix Trained Dogs is a fast-growing leader in the luxury dog training and pet services industry, catering to high-profile clients across the globe. We pride ourselves on offering exceptional services and are looking for a proactive and organized personal assistant to join our team. This role is critical in supporting the director and trainers, ensuring that our business runs smoothly and maintaining excellent communication with our valued clients.
Position: Personal Assistant
Salary: £24,000 to £26,000 a year
Job Type: Full Time
Location: Remote, UK
About the Role
The applicant will play a key role in the day-to-day operations of Phoenix Trained Dogs, managing operations from afar. The ideal candidate will be responsible for a wide range of tasks, including but not limited to client liaison, managing communications across client WhatsApp groups, and general PA responsibilities. The role requires excellent organisational skills, attention to detail, and the ability to work independently in a remote environment. The role requires the applicant to be available to reply promptly to clients, directors and trainers at all times, therefore should be competent and confident using WhatsApp and with technology in general.
Main Duties
Client Liaison:
- Be the first point of contact for clients, handling queries, providing updates, and maintaining clear and professional communication. Acting promptly at all times to ensure that clients are replied to immediately and that our standards are always maintained.
- Manage and respond to messages in client WhatsApp groups, including sending photos and videos, initial replies, and scheduling more detailed responses from the director or trainers.
- Provide updates to clients on the welfare and progress of their dogs.
Administrative Support:
- Assist the director with scheduling meetings, appointments, and any business-related engagements.
- Manage the director’s calendar, ensuring all commitments are accurately logged and prioritised.
- Organise and streamline administrative processes to help improve overall efficiency across the business.
- Handle various administrative tasks, including email correspondence, document management, and internal communications.
Business Operations Support:
- Assist in the coordination of services between our locations and team across the country; ensuring smooth communication and efficient operations.
- Liaise with suppliers, vendors, and other service providers as necessary to support the business.
Project Management:
- Help with coordinating new projects, including the launch of new services, facilities, and other business initiatives.
- Work closely with the social media specialist to ensure consistent and up-to-date communication about business activities and client updates.
Qualifications
- Proven experience in a Personal Assistant or Executive Assistant role, ideally within a client-facing environment.
- Strong organisational skills with the ability to manage multiple tasks and projects simultaneously.
- Excellent written and verbal communication skills.
- Confidence in liaising with high-profile clients in a professional and personable manner.
- Proficiency in WhatsApp, Microsoft Office, and other relevant communication tools.
- Ability to work independently, manage time effectively, and meet deadlines.
- Familiarity with the luxury or pet services industry would be a plus, but not essential.
- We currently use Monday.com as our organisational software – experience with this software is a benefit.
Key Attributes:
- A proactive and problem-solving mindset.
- High attention to detail and the ability to manage confidential information.
- A friendly, approachable personality with strong interpersonal skills.
- Flexibility to adapt to a fast-paced and dynamic work environment.
Benefits
- Remote working with flexibility in working hours.
- Opportunity to work closely with the director and gain insight into a rapidly growing business.
- Potential for growth within the company as we continue to expand our services and operations.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
November 1, 2024