Job overview
This is an exciting opportunity to be part of the Medicines Management Service in Mersey Care NHS Foundation Trust. The organisation has recently invested significantly in the team’s expansion to reconfigure the way we deliver our service. We would like you to join our team and be part of delivering the next stage of our exciting journey.
The Medicines Management team is well established with a track record in delivering outcomes, our pharmacy support workers are key to ensuring this happens.
We are looking for enthusiastic, flexible and motivated individuals to join our team of pharmacy support workers. We have vacancies for permanent positions including flexible working opportunities based at Maghull Health Park.
Position: Pharmacy Support Workers
Job Type: Full Time, Part Time
Salary: £24,465 per annum pro rata
Location: Liverpool
Main duties of the job
- The successful candidates will support the smooth running of the pharmacy dispensary services ensuring that medication is supplied safely and accurately, in a timely manner. You will be required to undertake a broad range of duties, and an opportunity to rotate across the services gaining experience and skills in each area.
- We are looking for enthusiastic, flexible, and motivated individuals to join our team who have an interest in developing their professional career within a hospital pharmacy setting.
- There will be opportunity to develop your skills and experience and we will provide full training and a well-structured support system, including robust individual and group supervision, personal development planning and access to professional development opportunities.
- You will be part of an expanding team of highly professional and dedicated staff whose aim is to provide an excellent, patient focused service.
- This role would suit someone who is committed to providing high quality patient focused care utilising excellent communication and interpersonal skills to work within a large team.
- This post is based within our main Medicines Management Building at Maghull Health Park; however, you may be required to work at other trust locations including Hollins Park.
- The post-holder will be obliged to participate in our seven-day medicines supply service in line with the hours of operation
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.”
Detailed job description and main responsibilities
- To work in accordance with trust policies, procedures & standard operating procedures as appropriate.
- To undertake mandatory and other applicable training internally within the trust.
- To carry out on-the-job training in the duties of a pharmacy support worker, developing and maintaining the required knowledge, skills and attitudes to fulfil those duties as required.
- To engage in learning opportunities, including shadowing of more experienced staff members and requesting experience in particular areas of interest.
- To participate in any rota and/or internal team training opportunities to support flexible working; this will support cover where necessary; and maintain stores & ward-based competencies. This may include working on secure wards.
- To utilise the automated medicines management equipment, including robotic dispensing systems, following department standard operating procedures; and to respond appropriately to system failures and problems (to troubleshoot), escalating issues as required.
- To assist with the computerised and physical distribution of pharmaceutical products to all clients and departments, (including internal pharmacy or medicines management requisitions) ensuring documentation is completed appropriately.
- To accurately and efficiently supply stock and dispensed medicines, including supply of compliance aids and patient information leaflets.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent passes in Maths and English) or equivalent) with appropriate underpinning knowledge
- Computer literate
- If no Maths or English GCSE, then commencement of level 1 and 2 functional skills within 3 months of employment
Desirable criteria
- NVQ Level 2 Pharmacy Services Assistant or willingness to work towards
Knowledge and Experience
Essential criteria
- Work experience in a pharmacy
- Experience of dealing with the public
- Demonstrates an interest in Pharmacy
- Demonstrates an understanding of good time management skills
- Understands the need for written policies and procedures
- Has an understanding of the need for patient confidentiality
Desirable criteria
- Knowledge of the NHS
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential criteria
- Excellent organisational skills
- Ability to multitask and change from one job to another frequently, working both independently and as part of a team
- Demonstrable IT skills
- Excellent communication skills: Written, verbal, listening
- Excellent inter-personal skills
- Ability to perform basic mathematical calculations in relation to work
- Good time management
- Ability to meet deadlines
- Ability to travel between different sites
- Ability to work individually and to work as a team player
- Ability to work flexibly
- Pro-active and displays initiative
- Problem solving skills
- Willingness and self-motivation to learn
- Ability to deal with frequent interruptions
- Ability to deal effectively with & escalate telephone enquiries
- Attention to detail and a responsible attitude towards quality and accuracy
- Professional manner
- Ability to work under pressure
- Customer care skills
- Ability to prioritise workload and manage time effectively to meet specified deadlines
- Problem-solving skills
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
The Trust expects all post holders who require an enhanced DBS for their role and work in Children’s & Young People services to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email sensitive@dbs.gsi.gov.uk) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website – https://www.gov.uk/check-uk-visa.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Application Process
Application Deadline
December 7th, 2025