Aston University is seeking a highly organised and detail-oriented Programme Operations Officer to join its team. This role is ideal for professionals with proven experience in administrative positions within customer-focused environments, particularly those experienced in managing student record systems and handling confidential information with discretion.
The successful candidate will demonstrate strong organisational and multitasking skills, excellent written and verbal communication, and a keen eye for detail. You will be responsible for supporting programme administration, ensuring smooth operations, and meeting multiple deadlines effectively while contributing to the high-quality student experience Aston University is known for.
Aston University may provide Skilled Worker visa sponsorship for applicants already holding a visa issued before 22nd July 2025. Eligibility for sponsorship will be assessed if candidates are shortlisted for the role.
This position is ideal for candidates seeking university administration jobs in Birmingham, programme operations roles, or student services administrative positions with opportunities for professional development within a prestigious academic institution.
Position: Programme Operations Officer
Job Type: Full-Time
Salary: £31,236 to £36,636 per annum
Location: Birmingham
Job Description
An exciting opportunity has arisen to join our newly expanded Academic Registry team as a Programme Operations Officer. The Programme Operations team play an important role in ensuring the effective organisation and delivery of programme operations processes across the University, directly enhancing the student experience whilst aligning with the Aston 2030 strategy. You will take a lead role in the implementation of best practice across all areas of programme operations.
In this pivotal role, you will collaborate closely with Programme Operations Coordinators and Programme Operations Managers to uphold the highest standards of administrative operations, ensuring a seamless and positive experience for students and stakeholders alike. Your work will directly support the University’s mission to deliver outstanding educational services, contributing to a seamless, omni-channel student journey.
As prescribed by the Programme Operations Managers, you will take a lead on co-ordination of day-to-day operations of programme operations, usually for a particular programme area, College or level of study but this may vary due to business need. This includes overseeing module selection and changes, personal tutor allocations, and student groupings. You will ensure the accurate and timely maintenance of student records in compliance with standard operating procedures. Additionally, you will manage responses to queries from students, staff, and external stakeholders, providing clear and precise information on programme requirements. Your role will also involve leading the organisation and documentation of meetings. Furthermore, you will coordinate with scheduling teams to ensure the seamless execution of timetabled activities. You will also be required to lead on a series of key projects across the team, to ensure a seamless service across all programme areas, Colleges and level of study.
You will have proven experience in administrative roles within customer-focused environments, with expertise in managing student record systems and handling confidential information. Strong organisational skills, excellent communication, and a keen eye for detail are essential, along with the ability to meet multiple deadlines effectively. You will also demonstrate and model professional behaviours, setting high standards for collaboration and service excellence.
Knowledge of Tribal SITS or similar student record systems and experience working in higher education, especially within programme or student support functions is essential.
This is an exciting opportunity to be part of a dynamic team within the University’s Academic Registry. We value professional development and wellbeing, offering opportunities for training, career progression, and contributing to initiatives that promote diversity, inclusion, and environmental sustainability.
For informal enquiries about the role, please contact Jackie Bosworth Programme Operations Manager (j.a.bosworth@aston.ac.uk).
What we offer:
Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
- Excellent training and development opportunities.
- A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
- Everyday discounts to a number of activities and retailers.
- Great family friendly policies.
- On site gym and pool with discounted staff membership available
Further information on our Benefits and Rewards can be found here.
Aston University may be able to sponsor those who are already on a Skilled Worker Visa issued before 22nd July 2025. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role.
Please note we are unable to confirm individual eligibility before shortlisting.
See here for more information on Skilled Worker visa eligibility: https://www.gov.uk/skilled-worker-visa
Further details:
Job Details
University Information
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Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.
The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions.
Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston
Guidance on AI-Assisted Applications
While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.
We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles.
If you require the job details document or an application form in an alternative format please contact the recruitment team at recruitment@aston.ac.uk
Application Process
APPLY ON THE COMPANY’S WEBSITE
Application Deadline
February 20th, 2026