Programme Support Officer at The Dudley Group NHS Trust (CoS Available)

Join The Dudley Group NHS Foundation Trust as a Programme Support Officer and play a key role in driving impactful healthcare initiatives. This exciting opportunity is perfect for candidates with experience in project management and administrative procedures who are eager to contribute to the success of a leading NHS Foundation Trust. A Certificate of Sponsorship is available for eligible candidates.

If you are organized, detail-oriented, and passionate about supporting healthcare projects that make a real difference, apply now to join a dynamic team at one of the Black Country’s most innovative and technologically advanced healthcare providers.

About the Trust

Based in the heart of the Black Country, The Dudley Group NHS Foundation Trust is the primary provider of hospital and adult community services for the populations of Dudley, significant areas of Sandwell, and smaller but growing communities in South Staffordshire and Wyre Forest.

As the first hospital trust in the region to achieve Foundation Trust status in 2008, the Trust delivers a comprehensive range of medical, surgical, and rehabilitation services. Serving a population of approximately 450,000, it operates across three hospital sites: Russells Hall Hospital, the Guest Outpatient Centre in Dudley, and the Corbett Outpatient Centre in Stourbridge. Additionally, the Trust provides specialist adult community-based care through over 40 centres in the Dudley Metropolitan Borough Council area and in patients’ homes.

With state-of-the-art equipment and modern, purpose-built facilities, The Dudley Group NHS Foundation Trust ensures the delivery of exceptional patient care, positioning its hospitals among the most technologically advanced in the country.

Position: Programme Support Officer

Salary: £29,970 – £36,483 per annum

Job Type: Part Time, 12 months contract

Location: Dudley, UK

About the Role

This role will report to the Digital Programme Manager/Head of Operational Delivery and be responsible for providing comprehensive programme and administrative support along with elements of first line project management to the Network team to deliver on its objectives.

The post holder is expected to work flexibly across the team, providing support where required. It is expected that the post-holder will be able to multitask and support multiple pieces of work concurrently.

The role will involve working with a broad range of stakeholders including systems, networks, and regional colleagues to ensure the Network is connected with other regional programmes.

This is a West Midlands region post. There will be an expectation of some home working combined with an office base (if required) with location to be agreed.

There will be travel around the region and potentially to national locations such as London and Leeds for national meetings or workshops.

The Programme Support Officer will provide a full range of administrative and programme/ project support services, some project management and assisting in the organisation and administration of all aspects of projects, programmes, and business as usual.

The Programme Support Officer will be required to plan, manage and to coordinate administrative elements of programmes of work which will include digital and non-digital elements. This will include building on, developing and maintaining a programme support infrastructure in line with recognised Project Management methodology

Main Duties

Communications

  • To be the first point of contact for both the digital and non-digital network programmes.
  • To maintain a comprehensive action log of all network key agreed tasks. To actively communicate these to the relevant members of the team in a timely way that allows the actions to be completed ahead of due date.
  • To manage responses and the action log; and share this with team members.
  • Develop and maintain effective working relationships with both internal and external organisations/representatives, including where required, patients, carers, and families.
  • Use verbal and written communication skills and a range of tools and systems to negotiate dates, venues, and programme material for meetings. These meetings are generally between10-30 people and on average the post-holder is required to organise up to 10 meetings amonth.
  • Use comprehensive administration skills in order to facilitate the arrangement of large Network events such as, conferences and workshops where between 100 300 delegates on average with be invited to attend.
  • Use persuasion and influencing skills to motivate both the network Team and group members/stakeholders to contribute to deliver specific aspects of work pertaining to the West Midlands Imaging Network Structure Programme. Often this involves communicating the value that their contribution is making to the network, e.g. Education materials, clinical referral and management pathways and protocols
  • The postholder is required to use judgement to translate what data is relevant and accurately analyse how it should be presented in terms of graphics, visuals, and narrative, which is understandable and meaningful for the intended audience.

Key Working Relationships

  • The post holder will be required to maintain constructive relationships with a broad range of stakeholders.
  • Work with members of the team to develop and implement a programme of work. Communicate information and issues, including briefings and reports.
  • Assignment and Review of Work
  • The post holder works independently under the direction of the Network Director, using their own initiative to progress workload without the requirement of direct supervision.
  • The line manager (by nature of their role) is often out of the office and therefore the postholder is expected to work unsupervised requiring a degree of autonomy and will be expected to anticipate, resolve, and take the decision to escalate problems arising from day-to-day work. Advice and guidance is available as required.
  • The post-holder will continuously review their own work to ensure satisfactory standards are maintained, this includes managing priorities between projects and tasks.
  • The post holder must be highly organised, methodical in their approach to work and be able to prioritise their workload unless directed otherwise and is responsible for delegating tasks to the direct report as appropriate.
  • Most Challenging Part of the Role Delivering a consistent, high quality administrative and programme/project support service for a diverse, sometimes complex, dynamic, and flexible portfolio of Programmes.
  • Managing the range and conflicting priorities that frequently occur when supporting a network portfolio.
  • Maintaining focus and motivation to meet deadlines in a changing environment without direct supervision.
  • Dealing effectively with challenging behaviours from individuals and groups within Programmes

Qualifications

Education & Qualifications (Essential)

  • Educated to Degree level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • 3 grade 4 (C grade) or above GCSE or equivalent – including English and Maths.
  • Computer literate, holder of ECDL or equivalent experience in the use of MS Applications or have relevant experience.

Experience & Knowledge (Essential

  • Knowledge of administrative procedures, project management or information analysis
  • Experience of producing agendas, taking accurate minutes/notes and action lists within required deadlines
  • In-depth working knowledge of standard office software packages e.g., Microsoft Word, Excel, Office, PowerPoint, Microsoft project

Desirable

  • Experience of database query tools and/or data analysis

Skills Capabilities & Attributes (Essential)

  • Excellent organisational skills and the ability to work to deadlines and to organise a busy workload

Desirable

  • Project management skills.

Benefits

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Qualified and interested? Visit the official website and APPLY NOW!

Application Deadline

February 5, 2025