Are you seeking a remote Bookkeeper and Customer Support Specialist role within a fast-growing SaaS company in the field service industry? EZ Management is currently expanding its team and looking for a detail-oriented professional to support both financial operations and customer success functions in a fully remote capacity.
This role is suited to candidates with strong general bookkeeping experience, particularly those comfortable managing day-to-day financial records, reconciliations, and supporting accurate reporting. Familiarity with modern business systems such as CRM platforms, field service management tools, or similar software solutions will be highly advantageous, as the position involves working across integrated digital systems to support both internal teams and external clients.
Applicants with payroll experience in the UK and/or Ireland are especially encouraged to apply, as this knowledge will help ensure smooth and compliant financial processing across different regions. In addition to technical skills, the ideal candidate will demonstrate strong communication abilities, a proactive approach to problem-solving, and the capability to provide clear and professional customer support in a SaaS environment.
Position: Remote Bookkeeper & Customer Support Specialist
Job Type: Full Time, Part Time
Salary: £24,420.00-£30,000.00 per year
Location: Remote
About the Role
We are seeking a confident, personable Bookkeeper & Customer Support Specialist to join our team at EZ Management, a growing SaaS company in the field service industry.
This is a dual-role position combining hands-on bookkeeping responsibilities with customer-facing support, particularly assisting clients with accounting-related queries within our software. You will play a key role both internally and externally -supporting our customers while also managing aspects of our own accounts.
This role requires someone who is comfortable speaking with customers, explaining accounting concepts clearly, and working in a fast-paced, dynamic environment.
Key Responsibilities
Bookkeeping & Finance:
- General bookkeeping duties, including data entry of financial transactions
- Preparation of accounts for month-end and year-end for accountants
Bank reconciliations
- VAT returns
- Managing and operating direct debit systems for customer payments
- Supporting internal financial processes
- Assisting in the preparation of financial reports and statements
- Collaborating with team members to ensure compliance with financial policies
- Supporting month-end and year-end closing activities
- Responding to vendor inquiries regarding payments and account status
- Contributing to process improvements within the finance department
Customer Support (Accounting-Focused):
- Handling customer support calls and queries related to accounting within our SaaS platform
- Assisting customers via phone and screen sharing
- Explaining accounting processes and software functionality in a clear, simple way
- Supporting users across different businesses and industries
Skills & Experience Required
Experience with accounting software such as:
- Sage Business Cloud (Sage One)
- Sage 50
- Xero
- QuickBooks
- (Experience with other accounting systems is also valued)
- Strong general bookkeeping experience
- Familiarity with business systems such as CRM, field service software, or similar platforms
- Payroll experience in the UK and/or Ireland or both is beneficial
- Experience with UK and/or Ireland accounting practices or both is advantageous
Personal Attributes
- Confident communicator, comfortable speaking with customers
- Able to explain accounting concepts clearly and simply
- Friendly, approachable, and professional manner
- Strong team player
- Proactive and able to work in a fast-paced environment
- Willingness to support and assist colleagues and customers alike
Why Join EZ Management?
- Be part of a growing SaaS company in the field service industry
- Full product training of our software provided
- Opportunity to develop and grow within the company
- Work in a role where you can directly impact customers and influence the product
- Collaborative and supportive team environment
Location & Working Pattern
- Remote (work from home)
- Monday to Friday schedule
- Company operates across the Republic of Ireland and the UK
- (Experience in both regions is beneficial but not required.)
Benefits
- Company pension
- Remote working
- Career development opportunities
How to Apply
If you are confident with Accountancy software, enjoy working with people, and are looking for a role where you can make a genuine impact, we would love to hear from you. Please send your CV to apply and if we think you are a good fit, we will invite you for an initial interview
Application Process
Application Deadline
Open until filled