Liaison Group is seeking an experienced and detail-driven Remote Business Analyst to support its dynamic team in delivering innovative software and service solutions. This role is ideal for professionals with strong analytical expertise and a proven ability to bridge the gap between technology and business needs.
The successful candidate will be educated to degree level (or hold equivalent experience) and possess a Business Analysis qualification. Applicants should demonstrate advanced skills in Microsoft Office packages—particularly Excel, Word, Outlook, and PowerPoint—as well as experience working with CRM systems.
With a background in delivering business analytics for software solutions, the ideal Business Analyst will bring expertise in product and service development, from initial requirements gathering and refinement through to implementation and business-as-usual processes.
This fully remote position offers a unique opportunity to make a real impact within a forward-thinking organisation while advancing your career in business analysis and technology-driven transformation.
Position: Business Analyst
Salary: £50,000 – £60,000 a year
Job Type: Full Time
Location: Remote
Full Job Description
Current Vacancy: Business Analyst – Care Division
Job Type: Permanent Full Time 37.5 hour per week – Monday to Friday
Location: Remote
Reporting to: Head of PMO and Continuous Improvement
ABOUT US
We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial and Care businesses.
We are dedicated to improving the health economy through expert advisors, established technology, and best practice process improvement. Our work has also been recognised with numerous HR and Finance industry awards.
All our employees work from the comfort of their own home. We now have over 400 employees based across the length and breadth of the UK, enjoying the flexibility of working remotely.
We are proud to say that we are currently the:
13th Best Large Company To Work For in the UK
12th Best West Midlands Company To Work For in the UK
3rd Best Consultancy To Work For in the UK
We are a 3-star (out of 3) rated company by Best Companies, recognising Liaison Group as a ‘World-class Company to Work For’.
The passion and authenticity of our people are core to developing lasting partner relationships that deliver on expectations and achieve success.
JOB SUMMARY
Are you passionate about driving innovation and improving systems through data and analysis? Liaison Care is seeking a Business Analyst to join our dynamic team and play a key role in shaping the future of our services.
As a Business Analyst, you will be instrumental in enhancing the analytical efficiency and delivery of Liaison Care’s innovations. You will work closely with stakeholders to gather requirements, analyse business processes, and support the implementation of technical solutions that improve performance and productivity.
You will also contribute to wider analytical and data initiatives across the Care Division, helping ensure programs are delivered on time and to a high standard.
PRINCIPAL TASKS & ACTIVITIES
Including but not limited to:
- Requirements Gathering: Collaborate with stakeholders to gather and document business requirements and initiatives.
- Process Mapping: Support the visualisation of current workflows and identify opportunities to optimise performance and efficiency.
- Gap Analysis: Assess discrepancies between current and desired outcomes and develop strategies to bridge the gap.
- Solution Design: Work closely with the innovation team to design solutions that meet business needs and improve system usability.
- Metrics Development: Create key statistics, metrics, and reports to measure solution success and monitor ongoing performance.
- Data Analysis: Analyse trends and activity metrics to uncover insights and identify areas for improvement.
- Change Management Support: Communicate improvements effectively, deliver training sessions, and ensure smooth transitions to new systems.
- Stakeholder Collaboration: Work with Product and System teams and other stakeholders to share updates and report into relevant forums.
- User Acceptance & Benefit Tracking: Manage and record user acceptance of solutions and report on the benefits of system improvements.
EXPERIENCE, SKILLS & COMPETENCIES
Experience
Essential:
- Experience of delivering business analytics in relation to software solutions.
- Product and service development experience from inception to business as usual, including requirements gathering and refinement.
- Experience of defining and refining solutions that solve business, software, and data problems.
- Proven experience of successful technical programme delivery from initiation to closure.
- Proven experience of successful application of continuous improvement methodologies to operational processes.
- Experience of building service user confidence and developing positive internal stakeholder/user relationships.
- Super-user of Microsoft packages and in particular Excel, Word, Outlook, Excel, PowerPoint, CRM.
- Experience of supporting team members with a view to empowering and upskilling others.
- Experience of providing detailed data analysis, report preparation and collation.
Desirable:
- Experience in the Healthcare industry.
- Knowledge of the component parts of Continuing Health Care.
- Commercial or financial performance experience.
- Knowledge of Microsoft Power Platform.
Qualifications & Training
Essential:
- Educated to degree level in relevant subject or equivalent level of evidenced experience.
- Business Analysis qualification.
Desirable:
- MSP/Prince or equivalent project management qualification.
- LEAN six sigma, Agile or similar continuous improvement qualification.
OUR BENEFITS
We offer a great package to make sure you feel valued and supported, including:
- A competitive salary to reflect your skills and experience.
- Increasing holiday entitlement, the longer you are with us.
- A contributory pension scheme
- Private healthcare and dental insurance
- Life assurance (4x your basic salary)
- The option to buy extra annual leave.
- A Blue Light Card for discounts
- Gym discounts and salary sacrifice schemes.
- Income protection to give you peace of mind.
- Wellbeing programs to keep you feeling your best, including our fun activities like Liaison Latte, company days, coffee roulette, and access to full employee assistance programme.
- Paid volunteer leave every year
OUR VALUES
Our values are to work with Care and Honesty, to Inspire and Guide our colleagues and clients.
Care – We are proud to help the health economy save money. We care about people.
Honesty – We operate with the integrity and are honest with ourselves, our colleagues, and our clients.
Inspire – We are at the forefront of health economy innovation.
Guide – We provide guidance to ensure that clients can make the most of every savings opportunity.
HOW TO APPLY
If this sounds like the right fit and you want to work for an award-winning, market-leading company, please apply using the link to our current vacancies page and follow the steps: https://myliaison.jobs.people-first.com/jobs
We are proud to support our colleagues and will offer an interview to any candidate with a disability, should they match the skills and experience required for the role.
Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where we can all be ourselves and succeed on merit.
Liaison Group are committed to the Good Recruitment Campaign and are official signatories for the Good Recruitment Charter.
Application Process
VISIT THE OFFICIAL WEBSITE TO APPLY
Application Deadline
October 13th, 2025