Are you a people person with excellent communication skills? Zeello is hiring Call Centre Agents to provide top-notch customer support.
Position: Call Center Agent
Salary: $30,000 to $50,000 per year
Job Type: Full Time
Location: Remote (USA)
About the Role
As a Remote Call Center Agent at Zeello, you’ll be the frontline representative for our clients, delivering top-notch virtual receptionist services. Your key duties will include handling incoming calls, answering customer inquiries, and resolving issues swiftly and professionally. A solid understanding of our clients’ products and services is essential to provide accurate information and support.
You’ll also be responsible for documenting interactions carefully and ensuring timely follow-up to maintain high levels of customer satisfaction. This role requires excellent communication, problem-solving skills, and strong reliability. Working independently from a remote location means you’ll need a quiet, dedicated workspace and the necessary technical equipment.
Join Zeello and play a vital role in providing outstanding customer service to our valued clients!
Main Duties
- Customer Support: Answer incoming calls and respond to inquiries on behalf of our clients, providing helpful and accurate information.
- Issue Resolution: Troubleshoot and resolve customer issues promptly and effectively.
- Product Knowledge: Maintain a thorough understanding of our clients’ products and services to provide knowledgeable assistance.
- Documentation: Accurately document customer interactions and maintain detailed records.
- Follow-Up: Conduct follow-up calls as necessary to ensure customer satisfaction.
- Team Collaboration: Work collaboratively with team members and other departments to ensure seamless service delivery.
Qualifications
- Experience: Previous experience in a customer service or call center role is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Tech-Savvy: Proficiency with computer systems and the ability to learn new software quickly.
- Problem-Solving: Strong problem-solving skills with the ability to think on your feet.
- Empathy: A patient, positive, and empathetic attitude towards customers.
- Organization: Strong organizational skills and attention to detail.
- Reliability: Dependable with a strong work ethic and the ability to work independently.
- Flexibility: Willingness to work flexible hours, including weekends and holidays, if needed.
Technical Requirements
- Equipment: Reliable computer, headset with microphone, and high-speed internet connection.
- Workspace: Quiet, dedicated workspace free from distractions.
IMPORTANT: USA Based Applicants Only
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled