Nomad Assisted Ltd is seeking a professional and detail-oriented Remote Call Handling Assistant to join its growing virtual support team. This opportunity is ideal for individuals looking to build a rewarding career in remote customer service while working with international (UK-based) clients in a dynamic, fast-paced environment.
In this fully remote role, you will manage inbound and outbound calls, provide high-quality customer support, and accurately document important information from each interaction. A strong command of spoken and written English is essential, along with excellent listening skills and a confident, polite telephone manner when engaging with customers.
Candidates with previous experience in call handling, customer support, or virtual receptionist roles are encouraged to apply. However, a positive attitude, attention to detail, and the ability to communicate clearly and professionally are just as important. Strong note-taking skills and the ability to multitask effectively will help you succeed in this position.
This role offers the flexibility of working from home, exposure to international client interactions, and the opportunity to develop valuable communication and administrative skills. If you are reliable, organised, and passionate about delivering exceptional customer service, this is an excellent opportunity to grow your remote career.
Position: Remote Call Handling Assistant
Job Type: Full-Time
Salary: Competitive
Location: Remote
Job Overview
Nomad Assisted is a London-based remote call handling and virtual receptionist service supporting businesses across multiple industries. We are currently hiring English-speaking remote contractors in Indonesia to assist with answering incoming calls, taking messages, handling bookings, and providing professional customer support on behalf of our clients.
This is a fully remote position where you will work from home using your own laptop and internet connection. You will be handling calls for UK-based businesses and must be confident in communicating in clear, professional English.
Work Structure (0-Hour Contract)
This role operates on a flexible 0-hour contract, meaning there are no guaranteed hours. Work will be offered when client demand becomes available. As new clients join, shifts and coverage requests will be shared with the team, and contractors can confirm availability.
You will be added to a team communication channel where available work is posted. When you accept a shift, you will handle incoming calls remotely during that time. This structure allows flexible working hours based on availability and business demand.
Responsibilities
- Answer incoming business calls professionally
- Take accurate messages and customer details
- Handle appointment bookings where required
- Respond to basic customer enquiries
- Follow client-specific call instructions
- Log call outcomes and notes clearly
- Maintain a professional and friendly tone at all times
Pay & Benefits
We offer competitive pay (daily-rate equivalent) depending on hours worked. This is a flexible remote opportunity with the potential for ongoing work as we grow.
New contractors will also receive a $20 sign-up bonus / welcome payment after successful onboarding.
If you have any questions about the role, feel free to message us directly on WhatsApp at +44 7999 295111 and we’ll be happy to help.
Minimum Qualifications:
We are looking for reliable, professional English-speaking candidates with previous experience in call handling, customer support, or similar remote roles. Applicants must be confident speaking with customers over the phone, taking accurate messages, and following clear instructions for different businesses. This role requires strong communication skills, attention to detail, and the ability to work independently in a remote environment.
- Fluent in English (spoken and written) is required
- Previous experience in call handling, customer support, or virtual receptionist roles
- Comfortable speaking with international (UK-based) customers
- Strong communication, listening, and note-taking skills
- Basic computer and IT proficiency
- Ability to follow instructions and log call details accurately
- Experience working remotely preferred but not required
- Professional, reliable, and able to work independently
Nomad Assisted is a London-based remote call handling and virtual receptionist service supporting businesses across a range of industries. We provide professional, English-speaking customer support, including answering incoming calls, taking accurate messages, handling bookings, and assisting customers on behalf of our clients. Our services are designed to help businesses maintain reliable phone coverage without hiring in-house staff. Our team operates fully remotely, with contractors based in Indonesia providing support to international clients, primarily in the UK. Agents handle a variety of tasks depending on client requirements, including call answering, appointment scheduling, basic customer enquiries, and administrative support. Work is flexible and based on client demand, offering the opportunity to work from home, use your English skills in a professional environment, and be part of a growing international remote support team.
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
Open until filled