Are you looking for a rewarding remote customer service role with the opportunity to develop your skills and grow your career? DIY Kitchens is hiring Remote Customer Care Representatives to join our expanding team. This is an exciting chance to work from home while supporting customers and delivering exceptional service for a trusted UK brand.
In this role, you will handle a variety of customer enquiries, including resolving complaints and supporting clients under demanding situations. To succeed, you will need strong empathy, problem-solving skills, and attention to detail, along with the ability to remain calm under pressure. Confidence with IT is essential, as you will be navigating multiple systems to provide fast and effective solutions.
Although the role is remote, all new team members will complete a two-week, in-person training programme at our Pontefract site. This training ensures you are fully prepared with the knowledge and confidence to provide outstanding customer experiences.
With immediate starts available, this is an excellent opportunity to build a long-term career in customer care. Join DIY Kitchens and become part of a professional, supportive, and growing team that values quality service and employee development.
Position: Remote Customer Care Representative
Salary: From £13.00 per hour
Job Type: Full Time
Location: Remote
Full job description
We are currently recruiting for a Remote Customer Service Represenative.
About Us
DIY-Kitchens.com is the world’s biggest online kitchen retailer, a family-owned business with three world class, state of the art manufacturing sites in Yorkshire. We’ve been manufacturing our kitchens since 1982 and we pride ourselves on producing stunning kitchens that our customers love, finished to the highest standard and built to last.
We’re rated “Excellent” by our customers on Trustpilot and have even been awarded “Best Rated Kitchen Brand” By Which? Magazine. We now have a number of exciting opportunities for you to join our team of 400+ colleagues and grow your career with us – in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.
Must be available for 2 weeks training at our site in Pontefract.
Immediate Starts Available
Monday – Friday 09:00 – 17:00
Main Responsibilities
- Responding to online support queries
- Liaising with suppliers and different departments within the company to ensure the customer is receiving excellent service
- Communicating with customers through various channels
- Inputting replacement orders onto our inhouse software
- Booking in fitters and deliveries with customer and transport team
- Resolving customers problems efficiently to attain maximum customer satisfaction
- Managing numerous tasks to meet deadlines
- Providing feedback to the relevant departments to improve performance
About you:
- Must be able to handle complaints under demanding situations
- Be empathetic and a problem solver
- Confident IT Skills – able to navigate through various computer systems
- Strong attention to detail
- Be able to communicate in a confident, clear, and friendly manner
- The ability to remain calm under pressure in a fast-paced environment
- Flexibility towards working hours as overtime may be required on some days
- Positive attitude towards work
Benefits:
- Will be remote working (no travel costs, no travel time, lunch at home etc)
- Permanent contract
- Pension scheme
- Weekly pay
- 2-week training programme
- Company laptop and phone provided
Application Process
To apply for this exciting role, kindly VISIT HERE
Application Deadline
Open until filled