Inspired is currently recruiting a professional and customer-focused Customer Representative to join its growing fully remote support team based in London. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service while working from home anywhere in the UK. The role is ideal for candidates with previous experience in customer service, travel, hospitality, or support-based roles who are confident using modern digital platforms and thrive in fast-paced, customer-focused environments.
Successful candidates will demonstrate excellent verbal and written communication skills, strong customer service experience (preferably within the travel or hospitality industry), and a highly organised, dependable, and proactive approach with outstanding attention to detail. Applicants should feel confident using technology and be quick to learn new booking platforms and digital systems while managing multiple customer enquiries in a professional and efficient manner.
This fully remote opportunity offers an excellent work–life balance, ongoing training and development, and the chance to work with a forward-thinking and supportive organisation that values its people. It is ideal for anyone searching for remote customer service jobs in London, work-from-home customer support roles, or UK-based remote customer representative vacancies.
Position: Customer Representative
Job Type: Full Time
Salary: Competitive
Location: Remote
Full job description
About the job Travel customer representative
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
Key Responsibilities
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel documents, and agency policies.
- Follow up with clients to confirm trip details and satisfaction.
- Handle concerns or complaints with empathy and problem-solving skills.
Ideal Candidate
- Excellent verbal and written communication skills.
- Strong customer service experience (preferably in travel or hospitality).
- Organized, dependable, and proactive with a high attention to detail.
- Comfortable with technology and quick to learn booking platforms and systems.
- Passion for travel and helping others plan unforgettable experiences.
Perks
- 100% remote work with flexible scheduling.
- Opportunities for growth within the agency.
- Travel perks and exclusive industry discounts.
- Supportive team environment with ongoing training.
Application Process
APPLY TODAY to begin your remote customer service career with Inspired.
Application Deadline
Open until filled