Are you searching for a reliable remote job in customer service and administration with a growing company? Trade Prices Direct is hiring a Customer Service / Administrator to join its remote team. This opportunity is ideal for candidates who enjoy helping customers, managing administrative tasks, and working from home in a structured, professional environment. With flexible working arrangements and long-term career potential, this role is perfect for individuals seeking stability and growth in the remote job market.
In this role, you will handle customer enquiries, provide accurate information, and support daily administrative operations. Strong communication skills—both written and verbal—are essential, as you will interact with customers and internal teams regularly. Candidates should be highly organised, detail-oriented, and capable of managing multiple tasks efficiently. Experience in customer service or administrative roles will be advantageous, along with the ability to prioritise workloads and meet deadlines in a remote setting.
This position offers a valuable opportunity to develop your professional skills while working remotely. If you are dependable, proactive, and comfortable using digital tools to manage tasks and communication, this role could be an excellent fit. Apply today to secure a remote customer service and administration position with Trade Prices Direct and take the next step in your career.
Position: Remote Customer Service & Administrator
Job Type: Full-Time, Part Time
Salary: £25,000 – £30,000 Per Year
Location: Remote
About Us
Trade Prices Direct is a nationwide window and door installation business experiencing exponential growth across the United Kingdom. We are dedicated to providing top-notch customer service and ensuring our clients have the best experience from inquiry through to installation.
As we continue to expand, we are looking for a proactive and efficient Customer Service / Administrator to join our remote team. This role is crucial in ensuring smooth operations and maintaining high levels of customer satisfaction.
The Role
Your primary responsibility will be to provide excellent customer service and administrative support. You will act as a point of contact for our customers and ensure that all inquiries are handled professionally and efficiently.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Maintain and update customer records and ensure all information is logged accurately in our CRM system.
- Assist in processing orders, liaising between departments to ensure smooth order fulfillment.
- Address customer complaints or issues and escalate as necessary to ensure timely resolution.
- Work collaboratively with sales, surveyors, and installation teams to provide seamless customer experiences.
- Prepare reports and provide administrative support to the management team.
- Manage scheduling and appointments as required.
Schedule
- Monday to Friday
- Work Location
- Fully remote, allowing you to work from home effectively.
Requirements
Position Requirements
- Proven experience in customer service or administrative roles.
- Strong communication skills, both verbal and written.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Comfortable using various software applications, including CRM systems and Microsoft Office Suite.
- Problem-solving skills with a customer-centric approach.
Experience
- Customer service: 2 years minimum (essential)
- Licences& Certifications
No specific certifications required, but any relevant qualifications in customer service or administration would be advantageous.
Benefits
- Pension Plans
- Leave Package
- Completely Work From Home
- Training & Development
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
Open until filled