Are you passionate about delivering exceptional customer service? The ESP Group is looking for Customer Service Advisors to join its remote team, offering both full-time and part-time opportunities.
This role requires strong communication skills, IT proficiency, and the ability to quickly learn new systems and software. As a Customer Service Advisor, you will be the first point of contact, assisting customers with inquiries and ensuring a seamless experience.
About ESP Group
The ESP Group is a trusted and experienced outsourced partner, providing bespoke customer care solutions that offer true peace of mind to both clients and their customers.
With over 30 years of continuous growth, ESP Group delivers end-to-end services, including omni-channel customer experience, back-office support, product fulfilment, and innovative technology solutions. Operating on a global scale, the company is committed to exceeding expectations through tailored solutions that meet diverse client needs.
At the core of ESP Group’s success is its dedicated team, whose expertise and commitment drive the delivery of exceptional service. Their passion and professionalism distinguish the company from competitors, ensuring consistent results for clients and customers alike.
Position: Customer Service Advisor
Salary: £11.44 an hour
Job Type: Full Time/Part Time
Location: Remote
About the Role
The ESP Group are currently recruiting for Customer Service Advisors to join our contact centre team.
If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.
The role is remote and you would use your own personal device
At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.
At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.
We recognise the importance of a work-life balance so offer flexible working patterns that work for you, our customers and the business.
Our contact centre operates rota-based shift patterns which are scheduled across 7 days between our opening hours of 7am and 10pm, with one-in-two weekend working required.
We offer part time contracts from a minimum of 16 – 35 hours per week (number of shifts, shift duration and start times variable) or full-time contracts of 37.5 hours per week (5 x 8-hour shifts across 7 days, variable start times).
We have permanent opportunities available for an immediate start.
Benefits
Employees receive a wide range of benefits including;
- Flexible work patterns
- 30 days annual leave pro rata
- Standard Life Pension
- Optional healthcare cash plans
- Financial wellbeing and draw down tool –Wagestream
- Monthly reward and recognition incentive programme
- Fully funded professional development courses
- EAP
Qualifications
We would love to hear from you if you;
- Have a passion for delivering excellent customer service.
- Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
- Are reliable with a positive attitude and approach.
- Thrive in a team environment.
- Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
- Have your own personal homeworking device that can be used for business purposes (devices must meet Company minimum requirements – a copy of these will be sent upon application).
Apply now for the opportunity to speak to one of the team via telephone interview at your convenience – we can’t wait to hear from you!
Inclusivity
The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we’re committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.
Required Documents
- CV/Resume
- Cover Letter
Application Process
If you’re customer-focused, tech-savvy, and looking for a flexible remote role, APPLY TODAY to become part of The ESP Group’s dedicated team!
Application Deadline
Recruitment is ongoing