Buildofarm is seeking a Customer Service Advisor to join its growing remote team. This is an exciting opportunity for detail-oriented and customer-focused professionals who are passionate about delivering exceptional service and building strong client relationships.
Applicants must currently reside in the United Kingdom and have the legal right to work in the UK. A minimum of GCSE-level education (or equivalent) is required. Candidates should demonstrate strong written and verbal communication skills, professionalism, and a commitment to providing high-quality customer support.
As this is a remote position, applicants must have a reliable broadband connection and a suitable home workspace to ensure effective performance and connectivity.
Position: Customer Service Advisor
Salary: £2900 - £3100 a month
Job Type: Full Time
Location: Remote
Full job description
We are looking for professional, reliable, and customer-focused individuals to join our growing remote team as Customer Service Advisors.
In this role, you will be the first point of contact for customers, handling enquiries via email, phone, and live chat. You will help resolve issues, answer questions, and ensure every customer receives an excellent experience.
This is a fully remote position, suitable for applicants across the UK who are motivated, organised, and confident communicating with others. Full training and ongoing support are provided — no previous experience is required.
Key Responsibilities
- Handle customer enquiries promptly and professionally via phone, email, or live chat
- Provide accurate information about products and services
- Record and update customer details using internal systems
- Escalate complex issues to the appropriate department when needed
- Follow communication procedures and policies to maintain service quality
- Contribute to a positive team culture and continuous improvement
Requirements
- Must currently reside in the United Kingdom with the right to work in the UK
- Minimum of GCSEs or equivalent education
- Confident written and spoken communication skills
- Reliable broadband connection and suitable home workspace
- Comfortable using computers, email, and standard office applications
- Professional, polite, and solution-focused attitude
- Strong organisational and time-management skills
What We Offer
- Competitive pay structure with performance-based bonuses
- Signing bonus following successful onboarding
- Paid training and structured induction programme
- Flexible scheduling options and work-from-home support
- Ongoing development and internal promotion opportunities
- Supportive, inclusive, and professional remote team environment
Our Work Culture
We believe great customer service begins with great people.
Our remote team values empathy, accountability, and teamwork. Every advisor receives the tools, training, and guidance needed to deliver excellent results and to grow within the company.
We are proud to offer a friendly, collaborative workplace where your voice matters and your efforts are recognised. Whether you are starting your career or looking for a fresh challenge, this is an opportunity to build long-term success in a flexible environment.
Application Process
Join Buildofarm and become part of a forward-thinking organisation that values innovation, teamwork, and professional growth. VISIT HERE TO APPLY
Application Deadline
Open until filled