Hinduja Global Solutions (HGS) is seeking motivated and professional Remote Customer Service Advisors to join its expanding team. This full-time work from home position is ideal for candidates with strong IT skills, including proficiency in Microsoft Office packages, CRM platforms, and email communication tools. Previous experience in customer service or a contact centre environment will be highly valued.
In this role, you will act as the first point of contact for clients, providing excellent support and customer care across a variety of communication channels. Strong communication, active listening, and problem-solving skills are essential, as you will be responsible for delivering a first-class customer experience while building positive client relationships.
Working with HGS means more than just a job – it offers the flexibility of remote working, structured training, and the chance to develop your career with a respected global outsourcing and business process management company. This opportunity provides long-term career growth and stability for individuals passionate about customer engagement and digital service delivery.
If you are searching for a reliable remote customer service job in the UK with full-time hours, professional development, and the security of working with a leading international organisation, this role is designed for you.
Position: Customer Service Advisor
Salary: £12.21 Per Hour
Job Type: Full Time
Location: Remote
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.
Job Description:
Are you ready to embark on an exciting career as a Customer Service Advisor? Our team is seeking proactive individuals for a fixed-term role supporting the Warm Home Discount Scheme, representing and fostering relationships across diverse communication channels. In this role, you will deliver exceptional service for a critical government financial aid scheme, assessing and processing applications meticulously. You will communicate outcomes to applicants, handle challenges, and ensure adherence to guidelines. Your contributions will significantly impact community support and equitable access. Full training and support will be provided.
Seize this exciting opportunity to support the Warm Home Discount Scheme, which runs annually from October through to March, and develop a rewarding career in customer service with HGS. We have multiple start dates available from 20th October 2025. This is a full-time, fixed-term position (37.5 hours per week), with working hours scheduled between 8:00am and 6:00pm, Monday to Friday. Apply today to register your interest!
HGS Champions a Coaching Culture:
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
- Fortnightly paid salary, £12.21 per hour, plus overtime opportunities
- Flexible working
- Refer-A-Friend bonuses
- Employee assistance programs
- 28 days holiday, inclusive of bank holidays
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
- Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
What we are looking for:
We are looking for individuals with strong IT skills, including Microsoft Packages, CRM, and email. We value professionalism, fast typing speed, accuracy, and excellent multi-channel communication and complaint management. Ideal candidates are flexible team players who thrive in fast-paced environments, take ownership of the customer journey, and possess strong analytical skills to interpret data effectively. This is a great opportunity for those eager to enhance their skills and experience while contributing to our team’s success.
Requirements:
- Customer Service/Contact Centre experience
- Excellent Communication and Customer Management Skills
To participate in this remote role, you will need a Windows-based laptop/desktop with the following specifications:
- Windows 10(22H2) / 11 (23H2) or above
- CPU Gen5 2.4GHz or above
- 4GB of RAM (preferably 8GB)
- Chrome / MS Edge browser fully updated
- Antivirus program installed and kept up to date
- No screen recording software should be installed on the PC
- Proof of full virus scans periodically will be requested
- Bandwidth 10-15Mbps minimum
- USB Headset
- Webcam (not for calls)
Application Process
Interested and qualified candidates should kindly visit the OFFICIAL WEBPAGE TO APPLY
Application Deadline
Open until filled