JDR is recruiting on behalf of a valued client for an experienced Customer Service Advisor to work remotely from home. This is an excellent opportunity for individuals with a background in customer service—particularly in phone-based roles—who are confident using CRM systems, email, and call handling software.
Strong written and verbal communication skills are essential, as is the ability to work independently while delivering a high standard of support to customers. If you’re tech-savvy, customer-focused, and looking for a flexible remote position, this role could be the perfect fit.
About the Recruitment Agency
JDR – Just Dynamic Recruitment is a fresh and forward-thinking UK recruitment agency, committed to connecting candidates with the right opportunities. With expertise across Warehouse, Manufacturing & Production, Customer Service & Contact Centre, Professional & Office Services, and Driving & Logistics sectors, JDR provides tailored recruitment solutions. Whether supporting career progression or a change in direction, JDR is a trusted recruitment partner for jobseekers nationwide.
Position: Customer Service Advisor
Salary: Competitive
Job Type: Full Time (37.5 hours per week)
Location: Remote
About the Role:
Shift Pattern: Monday to Sunday, between 7am and 10pm
Contract Type: Temp to Perm
Start Date: Rolling intakes available
Overview
We’re looking for experienced Customer Service Advisors to join a remote team handling inbound customer account calls. This is a full-time role working 5 days out of 7 on a rota basis. Shifts fall anywhere between 7am and 10pm, including weekends.
You’ll deal with a variety of account-related enquiries – anything from billing and payments to account status, direct debit updates, or general support. The role is entirely home-based, but you’ll be fully supported with training, coaching, and regular team contact.
This is ideal for someone confident on the phone, who enjoys helping people and can follow processes accurately while using multiple systems.
Responsibilities
- Handle inbound calls from customers, responding to account-related queries
- Support with things like:
- Direct debit setup or changes
- Missed payments
- Refund requests
- Account updates or closures
- Record accurate notes in customer records after each interaction
- Use multiple systems while speaking to customers to find and update information
- Follow clear processes and compliance scripts during calls
- Escalate calls where necessary (e.g. vulnerable customers, complex issues)
- Stay up to date with product or policy changes through regular team briefings
- Hit weekly quality, adherence, and customer satisfaction targets
About you
You don’t need to come from a call centre, but you do need to be comfortable talking to people and using systems at the same time.
We’re looking for:
- Experience in a customer service role – phone-based preferred
- Good written and verbal communication skills
- Confident using technology (CRM systems, email, call software)
- Able to stay calm and focused in a busy environment
- Willing to work flexible shifts, including evenings and weekends
- Reliable internet and a quiet, secure home workspace
- Able to follow training and retain detailed information
Working Hours
- 37.5 hours per week
- Rotas cover Monday to Sunday
- Shifts range between 7am and 10pm
- 5 working days per week, 2 rest days
- Weekends are rotated fairly
- All rotas provided in advance
Training
- Fully remote training delivered over a number of days
- Ongoing coaching and support from a dedicated team manager
- Regular team meetings and 121s to support performance and wellbeing
Additional Info
- You must be based in the UK with right to work documentation
- Basic background checks may be required before starting
- You’ll need a quiet, secure working space and stable broadband connection
- Uniform not required, but professional appearance expected for video calls
JDR is acting as an employment agency in relation to this vacancy.
Required Documents
- CV/Resume
- Cover Letter
Application Process
APPLY NOW to join a forward-thinking team in a rewarding work-from-home customer service role.
Application Deadline
Open until filled