Are you passionate about delivering exceptional customer experiences? Office Angels is seeking a talented Remote Customer Service Advisor with outstanding communication skills on behalf of an esteemed client. If you’re ready to excel in this role, we’d love to hear from you!
About the Recruitment Agency
Office Angels is a leading office-based recruitment consultancy in the UK, dedicated to connecting businesses with top talent. Whether you’re hiring for temporary, permanent, or mixed positions, we provide tailored solutions to meet your needs.
Our commitment to a service-oriented approach ensures high-quality candidates who bring value to your business. Additionally, we offer expert advice on the jobs market, employment trends, and valuable guides on hiring, interviewing, and employee retention strategies.
Take the next step in your career journey with a company that values your skills and supports your growth. Apply now to join the Office Angels team!
Position: Remote Customer Service Advisor
Salary: £12.50 an hour
Job Type: Full Time
Location: Remote
About the Role
Please be advised all successful candidates are required to travel into London to attend 2 training days in their head office.
Do you have a passion for offering fantastic customer service?! Are you someone that enjoys problem-solving and finding solutions?
Our client a leading jewellery brand in the UK is looking for confident and dynamic Customer Care Associates to help ease their customer queries over the busy holiday period.! You will be their first point of contact for their customers and through exceptional problem-solving skills and ability to use your initiative, you will handle various issues in a swift and timely manner.
Main Duties
- Responding to all customer enquiries within four hours
- Dealing with all customer enquires; chasing deliveries, managing faulty returns/replacements
- Handling all customer complaints
- Ensuring customers are updated effectively
- Logging any customer feedback that impacts other departments
- Confidence in communicating through various channels including; Email and telephone
Qualifications
- Strong communication skills on the phone and via email
- Excellent grammar and spelling
- Acts well in pressure
- Ability to problem-solve and use own initiative
- Previous customer service experience
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
December 3, 2024