Theatre Digs Booker, the UK’s No.1 online accommodation resource for theatre professionals, is looking for a highly motivated Customer Service Agent to join its remote team. This part-time role (14 hours per week) is ideal for someone with recent or current experience in online customer service, a keen eye for detail, and a passion for delivering top-notch support.
If you have an excellent telephone manner, strong written and verbal communication skills, and enjoy helping people, this is a great opportunity to make a meaningful impact in the theatre industry.
About Theatre Digs Booker
Theatre Digs Booker is the UK’s No.1 online accommodation resource for the theatre industry.
The company’s small team collaborates with over 3,400 hosts nationwide to deliver affordable, flexible, reliable, and trustworthy accommodation solutions for theatre professionals.
Position: Customer Service Agent
Salary: £12.21 – £12.50 an hour
Job Type: Part Time
Location: Remote
About the Role
14hrs per week (between 9am-5pm, including 60 minutes unpaid breaks during the day), typically Thursday and Friday
Will consider more flexible hours for the right candidate.
Fully remote with occasional meetings in Derbyshire
During the initial onboarding period (approx. 1 month) working between Mon-Wed is ideal.
Our company has a mission to disrupt the Arts industry’s outdated processes with new technology to offer ease and peace of mind by making living and working away from home more accessible, safe and enjoyable. We are looking to recruit an experienced Customer Support Agent to deliver the highest standard of Customer Service via our online email and telephone helpdesk. Our aim is to ensure our customers’ journey is as easy as possible.
This is a remote position and you’ll be joining a very small, friendly, hard-working, family-run team who have been supporting UK touring theatre since 2010.
Qualifications
To be considered for the role, you’ll require the following skills:
- Previous experience of touring or someone with theatre experience is preferred, though not essential.
- Current or recent experience within online customer service roles
- Keen attention to detail
- Excellent telephone manner
- Excellent written and verbal communication skills
- Experience of empathetically dealing with customer complaints and conflict resolution
- Confident in IT and in learning new software and systems (Mac computer provided)
- Experience working on your own initiative, from home with minimal supervision and excellent time management skills
The successful candidate will be reporting directly to the founder, you will bring a sense of ease and peace of mind to our customers who need guidance in using our technology. You will offer support to customers by listening empathetically and in some cases help them resolve disputes.
Benefits
- 30 days holiday (including bank holidays) Pro rata for part time
- You can take your birthday off
- Workplace pension
If you’re passionate about improving welfare and transparency across the Arts Industry, if you have a love of theatre and truly care about people, if you can deliver outstanding customer service, then please apply with your CV and covering letter explaining why you think you would be the perfect fit.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, please CLICK HERE
Application Deadline
April 27, 2025