Looking to build your career in remote customer service within the financial services sector? Kensington Mortgage Company is currently recruiting a Customer Service Agent to join its remote support team, providing professional assistance to customers across the UK.
This role is well suited to individuals who have previous experience in a telephony-based customer service role, particularly within a regulated environment such as financial services or mortgage support. The position involves speaking directly with customers, understanding their needs, and delivering clear guidance while maintaining high service standards.
Applicants should demonstrate the ability to work effectively in a target-driven and customer-focused environment, where maintaining service quality and efficiency is essential. Strong verbal and written communication skills are required to ensure information is explained clearly and accurately during customer interactions.
The role also requires a high level of empathy and professionalism, especially when supporting vulnerable customers who may require additional guidance or reassurance. The ability to remain patient, attentive, and solution-focused will help deliver a positive customer experience.
Position: Customer Service Agent
Job Type: Full Time
Salary: £26,000 per annum
Location: Remote
Description
We’re Hiring: Customer Service Agent
Location: Remote UK residents only
Start Date: 18th May 2026
Working Hours: Monday to Friday, 09:00 17:30
Salary: £26,000 per annum
Benefits: 25 days holiday plus a fantastic range of benefits
About Kensington Mortgages
For over 25 years, Kensington Mortgages has been a leader in specialist mortgage solutions. We¿re committed to helping people secure mortgages when traditional lenders say no that¿s the Kensington Difference.
As a wholly owned subsidiary of Barclays Bank UK PLC, we operate with integrity and excellence, fully authorised by the Financial Conduct Authority.
Your Role
- As a Customer Service Agent, you¿ll be the voice of Kensington Mortgage Company (KMC), supporting customers over the phone with queries, complaints, and general mortgage assistance. From account opening to closure, you¿ll ensure every customer receives outstanding service.
- You’ll handle a wide range of enquiries from payments and balances to redemptions making a real difference in our customers¿ lives.
Key Responsibilities
- Respond to inbound customer queries on topics such as payments, balances, interest rates, account updates, and terms.
- Update customer records and process account changes accurately.
- Investigate and resolve internal and external requests efficiently.
- Prioritise workloads in line with service standards.
- Ensure compliance with policies, procedures, and regulations.
- Assess risk factors during daily tasks.
- Identify opportunities for process improvements.
- Maintain strict adherence to regulatory and policy requirements.
What You’ll Bring
- Experience in a telephony-based role within a regulated environment (financial services/mortgages preferred).
- Proven ability in a target-driven, customer-focused setting.
- Excellent verbal and written communication skills.
- Empathy and the ability to support vulnerable customers.
- Strong problem-solving and objection-handling skills.
- Confidence using Microsoft Office and navigating multiple systems while on calls.
- A positive attitude towards change and adaptability.
- High attention to detail and accuracy.
Why Join Us?
At KMC, our people are at the heart of our success. We foster a culture of professional growth and work-life balance. Our inclusive environment celebrates diversity in all its forms, ensuring everyone feels respected and valued.
We are proud to be an equal opportunity employer, embracing differences in gender, race, identity, ethnicity, and sexual expression.
Ready to Make a Difference?
If you’re passionate about delivering exceptional customer service and want to be part of a team that values your contribution we¿d love to hear from you.
Apply today and become part of the Kensington Mortgages family, helping us continue to make a positive impact in our customers¿ lives.
Important Information
We¿re looking for candidates who can start remotely on Monday 18th May 2026
To get the most from our training, please avoid taking annual leave during the first 7 weeks.
All offers are subject to background checks, including DBS, credit, and Right to Work.
To use our digital Right to Work checks, you¿ll need a valid passport. Otherwise, you¿ll need to visit our Marlow, Buckinghamshire office to present ID.
Application Process
APPLY ON THE EMPLOYER’S WEBSITE
Application Deadline
April 3rd, 2026