Orca Business Support Limited is seeking a professional and customer-focused Customer Service Agent to join its remote support team. This role is well suited to individuals with strong communication and administrative skills who thrive in a fast-paced, customer-centric environment.
The successful candidate will handle a high volume of inbound and outbound calls, providing accurate information, resolving queries efficiently, and delivering a consistently high standard of customer service. Attention to detail and the ability to manage administrative tasks alongside call handling are essential to success in this position.
Previous call centre experience, particularly in high-volume environments, is highly desirable. A confident understanding of everyday PC use is required, with working knowledge of Microsoft Word, Excel, and Outlook considered a strong advantage. The role also demands excellent organisational skills, professionalism, and the ability to work independently while meeting performance targets.
Position: Customer Service Agent
Job Type: Full Time
Salary: £12.21 per hour
Location: Remote
Full job description
FULL TIME ONLY
Bespoke rota created for successful candidates (Includes Evenings/Weekends)
Who are we?
Orca was founded in 2010 and we have since become one of the leading virtual receptionists, PA and outsourced communication specialists in the UK.
At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients.
Due to our continued success and fantastic growth, we are looking to further strengthen our team with additional Call Handlers (Virtual Personal Assistants)
Job Description
As a Call Handler (Virtual Personal Assistant) you will be responsible for answering a high volume of calls on behalf of a number of different companies, taking messages and forwarding with urgency and efficiency. What should underpin everything we do is the quality of messages we sent to our clients, and the experience we provide to each caller.
Skills and Experience
- Previous call centre experience dealing with a high volume of calls
- Excellent customer service skills
- Strong administration skills
- A good understanding of how to get the best out of your PC, knowledge of word/excel and outlook would be advantageous
- Ability to work well under pressure
What you will get in return
- Free eye tests
- Pension
- Monthly fundraising activities
Job Types: Full-time, Part-time, Permanent, Remote considered
YOU MUST HAVE YOU OWN EQUIPMENT (LAPTOP/HEADSET/INTERNET) TO BE CONSIDERED FOR THIS ROLE
-No Chromebooks – Unfortunately they’re not powerful enough to run our CRM/Phone system
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
Open until filled