Stratford Burger is looking for a Remote Customer Service Hero to deliver exceptional customer support from the comfort of your home. If you have proven experience in customer service, strong phone etiquette, and excellent verbal communication skills in English, this role is for you! Proficiency in Spanish or other languages is highly desirable.
Join a fast-growing team where you’ll handle customer inquiries, provide top-notch assistance, and ensure a seamless experience for every customer. Apply now and become a part of Stratford Burger’s customer service success!
Position: Customer Service Representative
Salary: £36,000 a year
Job Type: Part Time/Full Time
Location: Remote
About the Role
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional service to our customers. This role involves assisting customers with their inquiries, resolving issues, and promoting our products and services effectively.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Handle complaints and resolve issues efficiently while maintaining customer satisfaction.
- Perform data entry tasks to update customer records and track interactions.
- Analyse customer feedback to identify areas for improvement in service delivery.
- Upsell products and services where appropriate to enhance customer experience.
- Maintain a thorough understanding of company policies, procedures, and product offerings.
Qualifications
- Proven experience in a customer service role is preferred.
- Excellent phone etiquette with strong verbal communication skills in English; proficiency in Spanish or other languages is highly desirable.
- Ability to communicate effectively with diverse customers and colleagues.
- Strong data entry skills with attention to detail for accurate record keeping.
- Bilingual candidates are encouraged to apply, as this will enhance our service capabilities.
- A proactive approach to problem-solving with the ability to analyse situations critically.
If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we would love to hear from you!
Required Documents
- CV/Resume
- Cover Letter
Application Process
To learn more and apply, kindly CLICK HERE
Application Deadline
Open until filled