Conduent is hiring Remote Customer Service Representatives. If you have excellent communication skills and relevant experience, we encourage you to apply.
About the Company
Conduent, a global leader in technology and business process services, is at the forefront of digital transformation. The company partners with clients to revolutionize their operations using advanced technology platforms and top-tier talent. With a strong focus on continuous innovation, Conduent utilizes cutting-edge digital tools to deliver exceptional customer experiences and improve outcomes for clients and their users. Join Conduent’s dynamic team and be part of shaping the future of digital services.
Position: Customer Service Representative
Salary: $14 per hour
Job Type: Full Time
Location: Remote
About the Role
As a Customer Service Representative, you will be the first point of contact for our client’s customers, addressing their inquiries and resolving account-related questions or complaints. Your role will involve actively listening to customers, leveraging your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience with every interaction. Whether assisting customers via phone, email, or online platforms, you’ll provide exceptional support, ensuring their concerns are resolved efficiently and professionally.
Main Duties
- Answer Inbound Callsfrom customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily).
- Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Acknowledging and resolving customer complaints and difficult situations.
- Process required transactions via web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
Qualifications
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong commitment and work ethic.
- Consistent attendance with ability to meet work schedule including the required training period.
- Successful completion of Conduent 3-to-6-week new hire paidtraining program.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms.
- Love helping people and guiding them to the best solution for their issue.
- Are excited by innovative technology.
- Provide calm conflict resolution and problem solving for frustrated customers.
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
Required Qualifications:
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Six months minimum experience in call center, customer service and/or dispatcher experience.
- Customer Service experience.
- Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
- Must be able to successfully pass a background check, credit check and security clearance (fingerprints)
- Must comply with camera requirements when attending meetings and training.
- Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide computer equipment.
Preferred Qualifications:
- 1+ years of previous call center experience
Benefits
- Full Time Employment
- This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours.
- Business/Operations Hours: Monday – Sunday, 24/7
- Hourly Rate of $14.00 starting on day one
- Shift differential of $1.00 per hour
- Weekend Shift Differential $1.50 per hour
- Incentive Plan
- Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training.
- Paid Training
- Training Scheduled: Monday-Friday (Pending CST)
- Career Growth Opportunities
- Great Work Environment
- Vacation, Sick Time, and Holiday Pay
- Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
- 401K
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled