Are you passionate about delivering exceptional customer service? Exante is seeking a dedicated Remote Customer Service Representative to join our team. If you have strong client-focus service skills, an understanding of basic technical principles, and excellent communication abilities, we want to hear from you!
In this role, you’ll provide top-notch support to our clients, ensuring their needs are met with efficiency and care. You’ll use your organizational skills and keen attention to detail to handle inquiries and resolve issues effectively. If you thrive in a fast-paced, remote work environment and are committed to delivering quality service, apply today to be part of Exante’s dynamic team!
About EXANTE
EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.
We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:
We believe that freedom is an inherited right
We are catalysts
We defend privacy
We cater to our customers to an unprecedented degree
As a Financial company, we know our investment priorities. We invest in our people.
Position: Customer Service Representative
Salary: Competitive
Job Type: Full Time
Location: Remote
About the Role
Reporting line: Head of Client Services
Location: UK
Worksite: Remote
Responsibilities
- Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
- Provide excellent customer support by identifying customers’ needs and solving tasks with an individual approach
- Liaise with internal teams to find solutions to more complex inquiries
- Navigate inquiries to the relevant departments when necessary
- Maintain a sound knowledge of our product and industry
- Maintain a positive image of our company
- Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
- Regularly communicate feedback and suggestions with your line manager
Requirements:
- Financial markets and industry knowledge
- Previous experience with tools like Intercom, Zendesk, Atlassian
- Previous experience in a brokerage/investment company
- Fluency in written and spoken English at a professional level
- Strong client-focus service skills
- Understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced environment
- Ability to multitask effectively
- Comfortable with working shifts
Benefits:
- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect in the Corporate Events
- Global career opportunities
- *Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work
Required Documents
- CV/Resume
- Cover Letter
Application Process
Qualified and interested? Visit the official website to apply
Application Deadline
Recruitment is ongoing