Tradecert is currently seeking a Remote Customer Service Representative to join its growing support team. This is a work-from-home opportunity ideal for individuals who are passionate about delivering excellent customer experiences and are confident communicating in a fast-paced digital environment. The role focuses on providing high-quality customer support while maintaining professionalism and efficiency across multiple communication channels.
The position requires strong communication skills, both written and verbal, alongside a customer-first mindset and the ability to resolve queries using critical thinking and initiative. While previous experience in customer service or technical support is preferred, it is not essential, making this a strong opportunity for individuals looking to start or develop a career in remote customer support. Candidates should be comfortable managing multiple conversations simultaneously and maintaining accuracy under pressure.
Applicants should also demonstrate excellent organisational skills, attention to detail, and the ability to work independently in a fully remote environment. This role is well-suited to self-motivated individuals who can troubleshoot issues effectively and consistently deliver a positive customer experience. Tradecert offers an opportunity to build valuable experience in a modern remote customer service role within a dynamic and supportive team environment.
Position: Remote Customer Service Representative
Job Type: Full Time
Salary: £25,000-£28,000 depending on experience
Location: Remote
Overview
Customer Service Representative (Remote)
We’re hiring a Customer Service Representative to join our fast growing tech startup.
Tradecert is just 10 months in and already making waves in the industry. We’re growing at 25% month on month, expanding our team and building something genuinely exciting. As we continue to scale, we’re looking for someone who can deliver a great customer experience and become a key part of our support team.
This role is fully remote and is a full time position at 37.5 hours per week.
About the role
You’ll be handling inbound/outbound customer support enquiries and helping customers get the most out of our platform. You’ll be one of the first points of contact for users, so we’re looking for someone friendly, organised, proactive, and confident in communicating with customers.
Key responsibilities
- Respond to inbound customer support enquiries in a timely and professional manner whilst taking the initiative with outbound calls/follow ups
- Help customers troubleshoot issues and answer questions clearly
- Provide a positive and helpful experience across all customer interactions
- Work closely with the wider team to escalate issues where needed
- Spot common customer pain points and feedback insights to help improve the product and support experience
- Maintain a strong understanding of the platform so you can support customers effectively
What we’re looking for
- Excellent communication skills, both written and verbal
- Ability to take the initiative and troubleshoot issues with critical thinking
- A customer first mindset
- Strong organisational skills and the ability to manage multiple conversations at once
- Comfortable working independently in a remote environment
- Confident using computers, apps, and digital tools day to day, with the ability to pick up new systems quickly
- A positive attitude and willingness to learn in a fast moving startup
- Previous customer service or support experience is preferred, but not essential
- Experience using a CRM system is preferred, but not essential
What we offer
- Fully remote working
- MacBook laptop provided
- The chance to join an ambitious startup at an exciting growth stage
- Real opportunities to grow with the business as the team expands
- A supportive and fast paced working environment
Why join us
This is a chance to get in early at a company that’s growing quickly and building real momentum. You won’t just be another number here. You’ll have a direct impact on our customers’ experience and play an important role in shaping how support grows as the business scales.
Salary
£25,000-£28,000 depending on experience
To apply
Send us your CV along with a short note about yourself, your availability, and why you’d be a great fit for the role.
Application Process
Application Deadline
Open until filled