Looking for a flexible remote role with a growing e-commerce company? BIRI INDUSTRIES UK LTD. is hiring a Customer Service Representative to provide top-notch support to online shoppers.
Ideal candidates have excellent communication skills and previous experience in e-commerce, preferably with Amazon UK or other online retail platforms. In this role, you’ll handle customer inquiries, resolve issues efficiently, and ensure a seamless shopping experience.
Position: Customer Service Representative
Salary: £16.00 per hour
Job Type: Full Time
Location: Remote (Manchester)
About the Role
We are looking for a dedicated Online Customer Service Representative with e-commerce expertise to join our team! If you have experience in online sales, particularly on platforms like Amazon UK, and a passion for delivering exceptional customer support, we want to hear from you!
Responsibilities
- Customer Support: Respond promptly and professionally to customer inquiries via Amazon messaging, emails, and other communication platforms.
- Sales Assistance: Leverage product knowledge to assist customers in making informed purchasing decisions, upselling when appropriate.
- Order Management: Track orders, handle returns and exchanges, and resolve issues related to delivery, product quality, or discrepancies.
- Product Listings: Maintain and update Amazon product listings, ensuring accuracy in descriptions, images, and pricing.
- Customer Feedback: Monitor and respond to customer reviews and ratings, addressing concerns and enhancing overall customer satisfaction.
- Problem Resolution: Investigate and resolve customer complaints, refunds, or returns efficiently to maintain high service standards.
- Collaboration with Teams: Work closely with warehouse, logistics, and marketing teams to ensure smooth order processing and address customer concerns.
- Amazon Compliance: Stay updated on Amazon’s policies and best practices to ensure compliance and optimize store performance.
- Data Entry: Accurately update order details and customer information in internal systems.
Qualifications
Skills & Qualifications:
- Customer Service Experience: Previous experience in an e-commerce setting, preferably with Amazon UK or other online retail platforms.
- Sales Experience (Preferred): Experience in sales or upselling products is a plus.
- Excellent Communication: Strong written and verbal communication skills with a customer-friendly approach.
- Amazon Seller Central Knowledge: Familiarity with Amazon Seller Central and its features is highly desirable.
- Problem-Solving Abilities: Ability to handle challenging customer situations calmly and effectively.
- Time Management: Capable of handling multiple tasks and prioritizing customer needs efficiently.
- Attention to Detail: Ensure accuracy in order processing, product details, and customer communication.
- Technical Skills: Proficient in using email, online customer service tools, and basic office software (Excel, Word).
- Team Player: Comfortable collaborating with different departments to resolve customer issues and improve service quality.
- Adaptability: Quick learner, able to adjust to new processes and systems, especially with Amazon’s evolving platform.
How to Apply:
If you are passionate about customer service and have the right e-commerce experience, we’d love to hear from you! Please submit your resume/CV, highlighting your relevant skills and why you would be a great fit for this role.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Join a dynamic team where your expertise in online customer service will make a real impact. APPLY TODAY!
Application Deadline
Open until filled