Chemwatch is seeking a motivated and technically confident Customer Service Representative to join its remote team. This role is ideal for individuals who enjoy solving problems, learning new technologies, and delivering professional customer support within a fast-paced digital environment.
As a Customer Service Representative, you will assist customers and internal teams by resolving queries, providing accurate information, and guiding users through technical processes. The position requires strong independent working skills, attention to detail, and the ability to research solutions using electronic resources and knowledge bases.
Successful applicants will demonstrate a high level of confidence when navigating unfamiliar computer applications and a genuine interest in learning new software and mobile platforms. Strong technical curiosity and independent problem-solving abilities are essential, alongside comfort using Google Workspace tools, including Gmail, Drive, Docs, Sheets, Forms, and Drawings. The ability to work autonomously under general managerial direction while maintaining productivity and accuracy is key to success in this role.
This remote opportunity offers the chance to develop advanced customer service and technical support experience while working with an innovative organisation that values continuous learning, efficiency, and high-quality customer engagement.
Position: Customer Service Representative
Job Type: Full Time, Part Time
Salary: £13.00 per hour
Location: Remote
Brief Company Overview
Chemwatch UK offers a subscription-based database and software tool for SDS Management, Chemical inventory, Risk Assessments, Container Labeling, Hazard Communication, Regulatory Compliance, Chemical Approvals, Barcode Container Tracking, SDS Authoring, and Emergency Response Services. The Chemwatch products are made and maintained by a large team in Melbourne, Australia, with offices around the world offering local support to customers. Sales, project implementations, and customer support for UK/European clients are handled by our smaller UK team, which works closely with the Melbourne office to ensure quality products and service.
Job Description
We are in immediate need of a new team member to help with sales and customer support tasks. This position will be capped at 40 hours a week.
Our ideal candidate will be easy going, honest, technically savvy, highly motivated, ambitious, detail oriented, and able to learn in a fast paced agile work environment.
The Support Specialist will provide assistance to the customer support and sales teams for the UK office.
Responsibilities include but are not limited to:
- Organizing and performing product demonstrations, participating in sales meetings,
- Attending company exhibitions/conferences when necessary (approximately ½ per year), attending and participate in UK hosted webinars, supporting our customer service team with business critical tasks,
- Organizing and conducting clients trainings,
- Maintaining customer and email marketing CRMs,
- Take notes and action items during external facing sales or client meetings,
- Contacting customers to help assess satisfaction and possible needs,
- Troubleshooting technical issues,
- Assist in logging and follow up on problem tickets submitted by or for our UK/European customers,
- Intuitively prioritize issues,
- Create learning content when necessary, and handle day-to-day administrative tasks as required.
- Moreover, this position requires interfacing with internal regulatory specialists, chemists, and other technical disciplines for advice and guidance – it is critical for this person to be able to successfully interpret and relay information from these teams to external clients.
Minimum Qualifications
- Must have the ability to work effectively within an organization where all UK employees work from home, which includes a high level of self-motivation and eagerness to use down-time effectively
- High level of competence and comfort with navigating unfamiliar computer applications, and a willingness and interest in learning new computer or mobile applications
- Must be technical savvy and have a high level of interest independent problem-solving
- Ability to use electronic resources/knowledge bases to find answers to customer or team member questions and problems
- High level of comfort with Google Suite applications (Gmail, Drive, Forms, Docs, Sheets, Drawings)
- Must have the ability to work independently under general direction of managers
- Ability to effectively communicate goals and progress
- Ability to positively connect with internal team members and external customers in a remote work environment
- Willingness and flexibility to work in an agile working environment (i.e. anytime, anyplace, anywhere). We are a global company, so sometimes it is required to work outside the “standard 9 to 5”
- Willingness to work with a diverse staff (various personalities, backgrounds, beliefs, orientations, etc.)
Required
- Ability to travel to exhibitions, client trainings, sales meetings etc.
- Must have a reliable computer
Preferences (Not Required)
- Associates or Bachelor’s Degree in business or laboratory science (candidates seeking a degree would also be considered)
- Sales or customer service experience
- Experience in EH&S at an academic research institution, government facility, or manufacturing company
- Experience in a remote working environment
- Skill with online presentation and screen sharing tools, such as Zoom, WebEx, Join.Me, Skype, etc.
- Skill with presenting to groups of 3-10 customers at a time via online meeting tools.
- Bilingual
Application Process
Application Deadline
Open until filled