KA Radio is currently seeking a skilled and customer-focused IT Support professional to join its fully remote technical support team. This is an excellent opportunity for an experienced IT support specialist looking for a flexible remote role within a fast-growing digital media organisation. The position is ideal for candidates with a proven background in technical support, remote support, or desktop support who thrive in solving problems and delivering exceptional customer service in a virtual environment.
The successful applicant will demonstrate excellent communication skills alongside a strong customer-service mindset. A solid working knowledge of Windows, macOS, and Linux systems is essential, as well as familiarity with Microsoft Office and commonly used productivity and broadcasting tools within KA Radio. The role involves providing reliable technical assistance, troubleshooting system issues, and ensuring smooth day-to-day IT operations for remote teams.
This fully remote IT Support role offers flexibility, professional development opportunities, and the chance to work with a forward-thinking media organisation. It is ideal for candidates searching for remote IT support jobs in the UK, work-from-home technical support roles, or remote desktop support vacancies with long-term career growth potential.
Position: IT Support
Job Type: Part Time, Full Time
Salary: Competitive
Location: Remote
Job Overview
KA Radio IT Support Specialist (Remote – Work From Home)
KA Radio is seeking a dedicated and reliable Remote IT Support Specialist to support the technical needs of our broadcasting environment from home. This role focuses on troubleshooting hardware and software issues, maintaining computer systems, and ensuring smooth operation of our studio and office technology. The ideal candidate has strong communication skills, a customer-focused mindset, and a solid foundation in computer management. You’ll be providing essential technical support that keeps KA Radio running—no in-person work required.
Duties
- Provide remote, work-from-home technical support for KA Radio staff, addressing hardware, software, and studio-related computer issues
- Troubleshoot and resolve problems on Windows, macOS, and Linux systems
- Assist with the setup and management of desktops, laptops, and studio computers (guided remotely)
- Troubleshoot software issues using platforms like BMC Remedy, ServiceNow, Jira, or other Help Desk systems
- Perform remote system updates, backups, and security patches
- Support user account management, device configuration, and general remote desktop assistance
- Maintain clear documentation of issues and resolutions
- Collaborate virtually with the IT and broadcasting teams to improve workflows and introduce helpful technical solutions
Experience
- Proven experience in technical support, remote support, or desktop support roles
- Strong knowledge of Windows, macOS, and Linux system management
- Familiarity with Microsoft Office and common tools used within KA Radio
- Experience troubleshooting software and hardware-related issues remotely
- Familiarity with tools such as BMC Remedy, ServiceNow, or Jira (preferred)
- Excellent communication skills and a strong customer-service focus
- Ability to work independently from home in a fast-paced broadcasting environment
Application Process
Application Deadline
Open until filled