Silas Media Group is seeking a highly organised and detail-oriented Service Administrative Assistant to provide remote administrative and customer support. This is an excellent opportunity for professionals with strong communication and organisational abilities who wish to thrive in a dynamic digital environment.
The successful candidate will be fluent in English, both written and verbal, and demonstrate exceptional accuracy in administrative and data-handling tasks. A confident communicator with a professional demeanour, you will be comfortable liaising with customers and internal teams to ensure smooth service delivery.
Applicants should possess strong IT skills, including proficiency in Microsoft Word, Excel, Outlook, and web-based applications. A minimum of two years’ office-based administrative experience is preferred, along with solid time-management and problem-solving abilities.
Join Silas Media Group and become part of a growing organisation that values precision, teamwork, and innovation in delivering high-quality service to clients across the UK.
Position: Service Administrative Assistant
Job Type: Full Time
Salary: £30,000 – £36,000 per Year
Location: Remote
Full job description
We are seeking an organised and dependable Service Administrative Assistant to support our Service Team.
This position plays an important role in assisting the Service and Compliance Manager by providing high-quality administrative support across service projects, engineering maintenance schedules, and contract renewals.
The role is suited to individuals with strong attention to detail, excellent communication skills, and the ability to manage multiple administrative tasks in a professional and efficient manner.
Key Responsibilities
General Administration
- Assist the Service and Compliance Manager with service projects, maintenance visits, and contract renewals
- Create and maintain accurate electronic customer records
- Communicate with customers and suppliers by phone and email
- Support general administrative duties as required to ensure smooth daily operations
- Service Department Support
- Raise and process purchase orders for parts and materials
- Prepare and send order confirmations to customers
- Set up and maintain new customer files and service records
- Draft and manage maintenance contract documentation
- Schedule maintenance visits, coordinate engineer diaries, and ensure all required documentation is issued
- Follow up on maintenance confirmations, contracts, and remedial visits
- Record completed maintenance and remedial works accurately in customer databases
Relationships and Communication
Reports to: Service and Compliance Manager
Works closely with: Operations, Service Team, and field engineers
External contacts: Customers, suppliers, and subcontractors via phone and email
You will also be expected to support management with any reasonable tasks that contribute to the effective running of the department.
Benefits include:
- Company pension scheme
- Private dental and medical insurance
- Sick pay
- Flexible, home-based working
Equal Opportunity Statement
We are an Equal Opportunity Employer and welcome applications from all qualified individuals.
We do not discriminate on the basis of age, gender, disability, race, religion, sexual orientation, or any other characteristic protected under UK law.
Application Process
Application Deadline
Open until filled