Betsi Cadwaladr University Health Board is seeking a highly skilled and experienced Senior ICT Support Officer to join their dedicated team. This rewarding role offers visa sponsorship for qualified candidates, providing an excellent opportunity to work with a leading healthcare organization in Wales.
About the Trust
As the largest healthcare provider in Wales, BCUHB serves a population of approximately 700,000 across North Wales. The organization offers a comprehensive range of services, including primary care, community health, mental health, and both acute and elective hospital services.
By joining BCUHB, you’ll benefit from:
A supportive work environment aligned with the organization’s core values.
Professional development guided by the ‘Proud to Lead’ competency framework.
Make a difference in your community with BCUHB. Apply today!
Position: Senior ICT Support Officer
Salary: £30,420 to £37,030 per annum
Job Type: Full Time
Location: Wrexham Maelor, UK
About the Role
Are you ready for an exciting challenge in healthcare IT?
Would you like to join a progressive team at Betsi Cadwaladr University Health Board? Are you passionate about improving patient care and outcomes through technology? If so, this opportunity is for you!
We are seeking a Senior ICT Support Officer (with an interest in ePMA – Electronic Prescribing and Medicines Administration) but also contributing to the broader Clinical Systems Portfolio.This full-time role offers a unique chance to work closely with clinical colleagues and alongside the offices of the CCIO (Chief Clinical Information Officer) and CNIO (Chief Nursing Information Officer), driving innovation in healthcare delivery.
What we’re looking for:
A customer-focused mindset with outstanding communication and customer service skills.
The ability to build strong relationships with clinical and operational staff while delivering practical IT solutions.
A methodical, logical approach to problem-solving, with high attention to detail.
Adaptability and flexibility, as occasional evening or weekend work may be required.
Experience in training methods, including on-the-job coaching and virtual learning, is a bonus. Proficiency in Microsoft Office and organisational skills are essential for handling multiple priorities.
Main Duties
This is an exciting opportunity to:
- Play a pivotal role in implementing, supporting, and optimising the clinical applications we have in BCU.
- Provide valuable support across the clinical systems portfolio, ensuring that technology meets the evolving needs of our clinical teams and patients.
- Provide Floor walking, training, and hands-on support will be integral to your role as you assist clinical staff in using IT solutions effectively.
- This is an ideal role for individuals with an interest in ICT or healthcare, particularly those with patient care experience looking to expand their career into technology. Full training will be provided, making this an excellent opportunity for career development.
Qualifications
Qualifications and Knowledge (Essential)
- Educated to Degree level or equivalent experience.
- Evidence of Continual Professional Development
- Possesses a good working knowledge of multiple Systems and hardware platforms gained by experience and training.
- Demonstrates a good knowledge of NHS Wales and LHB information and communications technology standards and requirements.
- Hold a relevant training qualification – Level 3 Award in Education and Training (Previously known as PTTLS – Preparing to Teach in the Life Long Learning Sector)
Desirable
- Recognised professional qualification in an electronic engineering/computing field such as MCSE MCSP (Microsoft Certification) ITIL Foundation
- Knowledge in application management
- Professional body membership such as SDI, BCS or FedIP
- Knowledge of both local and national NHS ICT developments and strategies.
- Full knowledge of NHS IT security policies and procedures.
- Good knowledge of organisations goals and objectives. Change management Customer services management
Experience (Essential)
- Experience of providing ICT support to Negotiated Service Level agreements in a hospital or large organisation environment.
- Problem identification and solving.
- Experience of working in an NHS/social care or voluntary sector setting
- Participation in change management projects and process re-engineering
- Experience of supervising staff
- Problem identification and solving
Desirable
- Experience of staff supervision or management.
- Experience of liaising with senior managerial staff and clinical staff in the determination of their information technology needs.
- Experience of managing change.
Aptitude and Abilities (Essential)
- Excellent Customer service Skills
- Ability to stay calm and communicate effectively in a stressful situations.
- Ability to write and maintain technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
- Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
- Ability to direct and conduct research into ICT issues, systems and products as required.
- Proven ability of minute taking
- Ability to effectively prioritise tasks in a high-pressure environment.
- Ability and willingness to Travel across the Health Board and broader if required.
- Ability to train and support staff.
- Conflict resolution skills
- Sound judgment, planning, decision making, and organisational skills
- Ability to work on own initiative and organise / prioritise own workload and that of the team to operate effectively
- Ability to train and support staff
Benefits
Certificate of Sponsorship
- Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
January 5, 2025